Geospatial Customer Success Account Representative

Airbus•Fort Collins, CO

6d•$70,000 - $100,000•Onsite

About The Position

Airbus Space Digital helps protect people and nations, advance sustainability, and support customers with premium imagery and fast and reliable insights. Operating one of the world’s largest commercial optical and radar satellite constellations, Airbus delivers precise data, elevation models and reference layers tailored to customer needs. With nearly 40 years of cross-industry experience, Airbus collaborates closely with partners to create solutions that meet specific requirements. Its geospatial technology enables remote terrain analysis, change detection and dependable surveillance, offering everything from raw imagery to delivery of advanced products for analysis and visual interpretation. Ultimately, thanks to its premium imagery and advanced AI-based analytics, Airbus provides the right information at the right time to the right person for the right decision. The Customer Success Account Representative is responsible for managing key clients and oversees all aspects of projects, ensuring customer satisfaction with projects delivered on cost, on quality, and on time. Please note, we cannot pay relocation expenses for this position. If you are not in the nearby areas of Fort Collins, CO, or Herndon, VA, you will be required to relocate at your own expense, if you want to be considered.

Responsibilities

Represent customer needs and concerns within the company to ensure they are heard and addressed.
Respond timely to inquiries from both internal and external customers (email, phone, online tools etc).
Manage customer relations daily in close collaboration with the Sales Team to ensure customer objectives are met.
Work closely with sales, marketing and other internal teams to ensure a cohesive customer experience.
Interface directly with customers during all phases of the order to ensure it is on track and deliverables are within scope. To be done in close collaboration and alignment with the relevant sales account manager.
Coordinate with Product Owners and Subject Matter Experts to improve customer knowledge of Airbus technology, products, and services.
Coordinate necessary training for customers as needed.
Work with the Sales Team and support the relevant sales account manager to identify opportunities to expand Airbus products and services provided to existing customers.
Solid understanding of the Airbus portfolio, its products and services, and how it can be used to meet customer needs.
Gather requirements, request internal quotes (tasking feasibility, elevation, radar), generate customer quotes, book customer orders, and launch production orders.
Coordinate with satellite tasking, order management and production teams to streamline and ensure successful deliveries.
Provide advice and information on products or services based on customer needs and preferences.
Help to define and document customer requirements and identify potential gaps between requirements and capabilities.
Assist in the definition of project scope and goals, in interaction with the Bid and Sales teams.
Ensure proper hand-over of project after contract signature.
Develop and manage a detailed project plan including schedule and work plan where appropriate
Identify and manage potential risks related to project execution.
Manage proper execution of the projects both internally and externally.
Ensure projects are OTOCOQ and perform necessary internal and external reviews during contract performance.
Provide project reporting to stakeholders both internal and external.
Coordinate with other departments to secure required resources for the project team.
Coordinate the people placed under his/her operational responsibility and coordinate the activities of the cross-functional teams involved in his/her projects.
Manage multiple projects for different clients simultaneously.