Account Success Representative

Waste Management, Inc. (WM)•Phoenix, AZ

2d•$21 - $22•Remote

About The Position

The Account Success Representative is responsible for developing strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM. Additionally, this role will work closely with both our sales team and customers to ensure the customer is onboarded successfully.

Requirements

Bachelor's Degree (accredited), or in lieu of degree
High School Diploma Or GED (accredited)
4 years of relevant work experience.
2 years Experience in customer service (in addition to education requirement)
This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the Phoenix business unit.
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

Responsibilities

Conduct Sales Rep to OBC customer transition meeting to handle onboarding process
Review and verify all customer set up information is accurate
Contact customer prior to delivery to confirm delivery date
Verify in MAS container has been delivered and review routing to confirm service day
Contact customer to confirm receipt of container and review scheduled service day
Follow up with customer after first service to confirm was completed to their satisfaction
Contact customer to review invoice, ensure service levels are correct, review contamination charges etc.
Conduct OBC to account manager customer transition meeting to handle future needs and concerns