Genetic Counselor Assistant (SEIU)

UnitedHealth Group•Boston, MA

1d•$18 - $32

About The Position

Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. Under general supervision, the genetic counseling assistant is responsible for supporting genetic counselors and other clinicians (e.g MDs) with administrative functions, including triaging incoming cases for genetic counselor and geneticist review, and assisting with collecting necessary patient clinical information. Additional responsibilities may include coordinating and scheduling appointments, updating patients’ electronic medical records, routing telephone calls, assisting with the creation of educational materials and patient letters, participating in team meetings and performance/quality improvement projects. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution or governmental unit
Computer experience required with the ability to use word processing and spreadsheet programs
Excellent problem-solving, multi-tasking, technology-literate skill sets
Solid interpersonal, customer service, time management, and organizational skills
Ability to communicate in a professional and appropriate manner
Ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

Nice To Haves

Experience in a clinical setting and within a genetic specialty clinic
Electronic medical record (EMR) experience
Working knowledge of patient related documents

Responsibilities

Obtains patient medical record for clinical appointments
Outreaches to patients regarding scheduling and phone inquiries related to the genetic services
Coordinates and researches all insurance coverage for genetic testing for patients
Prepares letters of medical necessity and family letters about genetic diagnoses with guidance from genetic counselor or clinical geneticist
Completes forms needed for visits and submits to genetic counselor/clinical geneticist for review Review patient record for missing information Verifies prior authorizations
Obtains family history information under supervision of genetic counselor/clinical geneticist
Provides patients and families updates about insurance authorizations decisions and status of testing
Assists with coordinating genetic testing for family members for both diagnostic testing as well as research genetic testing
Develops and monitors provider appointment templates Under supervisor direction adjusts templates and coordinates rescheduling of patients Prepares and distributes department clinical schedule Works with supervisor on coverage issues
As directed assists with patient chart reviews and case preparation for genetic counselors and other clinicians
Assists with patient follow-up correspondence regarding testing results
Maintains and analyzes genetics practice data (e.g. monthly visits positive results etc)
Participates in and with supervision leads performance improvement initiatives and helps to implement new clinical workflows
Trains and orients new staff as needed May also be involved in interviewing and on-boarding of new staff
Provides back-up coverage for other support staff as necessary
May represent department on groups and teams related to upgrades of the electronic medical record
Performs other duties as assigned