Genetic Counselor Assistant I, Patient Counseling
About The Position
GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com . Summary Supports administrative support for patient counseling services. Facilitates communication between laboratory personnel, genetic counselors, and genetic counselor assistants Supports efforts to maintain the reputation of GeneDx as a world-class healthcare company. Must be able to work: Sunday - Thursday 8:00am - 4:30pm ET or Monday - Friday 11:30am - 8:00pm ET
Requirements
- Bachelor’s degree from an accredited university.
- Excellent verbal and written communication skills.
Nice To Haves
- Preferred degree in Medical Technology, chemistry, biology, or related physical sciences.
- Prior clinical or laboratory experience preferred but not required.
Responsibilities
- Assists patients and providers with questions regarding patient counseling services.
- Completes patient intake and schedules genetic counseling appointments by phone and by responding to electronic appointment requests.
- Manages incoming documents such as referrals and medical records, and outgoing documents such as genetic counseling notes, pedigrees, insurance forms and test requisitions.
- Assists with case management by communicating with patients, providers and laboratories to facilitate genetic testing.
- Obtains insurance information from patients and providers and assists with prior authorization requirements for genetic testing.
- Provides appropriate follow up when additional information is required for case completion.
- Assists genetic counseling staff with duties related to patient counseling, including administrative tasks and monitoring cases.
- Maintains knowledge of systems involved in patient counseling and laboratory testing.
- Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor.
- Performs other related duties as assigned.
Benefits
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
