Genetic Counselor Assistant I, Issues Management

GeneDx•Gaithersburg, MD

21h•$20 - $22•Remote

About The Position

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com . Summary The Genetic Counselor Assistant I supports test utilization management efforts and resolves issues with test orders. Must be able to work: Tues-Sat 1:30pm-10pm EST

Requirements

Bachelor’s degree from an accredited university.
Excellent verbal and written communication skills.

Nice To Haves

Preferred degree in Medical Technology, chemistry, biology, or related physical sciences.
Prior clinical or laboratory experience preferred but not required.

Responsibilities

Assist with test utilization management (TUM) efforts, which includes either review of test orders at accession check or resolution of issues with client orders.
Facilitate test set-up by ensuring appropriate relative samples and positive controls are linked, adding gene lists for custom tests, and other related tasks.
Provide basic client services, including provision of turn-around-time, specimen requirements, information about tests on hold and cancellations, etc as required while performing TUM.
Maintains knowledge of systems involved in test ordering and test setup, including the provider portal, Salesforce, OSCAR, XA, and LIMS.
Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor.
Performs other related duties as assigned.