General Service Manager

Butler Machinery Company•Sioux Falls, SD

9d•Onsite

About The Position

Butler Machinery Company is looking for a solutions-driven individual to join our team as a General Service Manager at our Sioux Falls, SD location. This position requires strong leadership and communication skills and the desire to lead a high-performance team of Technicians in a growing agricultural market. Preferred candidates will have prior management experience along with a service and mechanical background. This person will be responsible for the overall service department management and will collaborate with the Regional Product Support Manager and other internal and external partners to develop department personnel and achieve operational excellence goals.

Requirements

Two-year degree or equivalent experience and training preferred
Excellent customer service skills
Good oral and written communication skills
Understanding of financial statements
Computer knowledge
Must have good leadership, detail, and organizational skills.
Mechanical experience preferred
Ability and willingness to work flexible hours
Must possess a clean driving record

Nice To Haves

Prior supervisory experience or Service Management Training preferred
For Internal Applicants, completion of the Butler Lead Yourself program is preferred.

Responsibilities

Responsible for KPI’s and drive performance to achieve objectives set by Butler and OEMs excellence programs.
Leads customer experience efforts across the respective locations service departments, including driving overarching customer experience improvements and ensuring customer feedback is addressed in a timely and professional manner.
Maintaining strong relationships with OEMs, dealers, and sales representatives.
Determining the needs related to special tooling, equipment, vehicles, etc.
Champion safety culture to ensure a safe working environment for all employees.
Work with parts department on back orders, order types, returns and stocking of needed items.
Assist service managers on good wills.
Ultimately responsible for contamination control, which includes on boarding, continuous training, and monitoring.
Responsible for the career development of managers, advisors, and technicians. Including the hiring and termination process.
Monitor and recommend Capacity & Capability strategy with Store Manager and Product Support Manager.
Assist other stores within region to provide additional service support when required.
Lead in sharing company best practices and implementing common processes throughout the Service Department.
Provide leadership direction to the service department. Communicate and influence direct reports effectively to develop good working relationships and teamwork.
Communicate understanding and support of organizational goals. Interact effectively with individuals and groups throughout the company. Develop and maintain working relationships with other departments to improve the overall company performance.
Aligns, partners, and collaborates with assigned HR business partner to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives.
Performs other duties as assigned.
Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
Selects, trains and develops employees consistent with department/division goals, providing coaching on career development.

Benefits

10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 3 plan options
Health Savings Account – Employer contribution up to $1,300/year
Dependent Care Flex Spending Account
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization