General Manager

Copart•Waldorf, MD

About The Position

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The General Manager is responsible for overall Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility. In addition, the General Manager will manage all aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards. Through a thorough understanding of Copart policies and practices, the General Manager will create a customer first environment for internal and external customers by offering unique and innovative solutions that meet customer needs while maintaining company standards for policy, quality, and service. Partners with HR to attract, recruit, develop, and retain a diverse, high performing team • Trains and develops staff to meet company guidelines and expectations • Ensures consistent communication, feedback, and timely delivery of annual Continuous Improvement Summaries • Leads with an innovative, creative, and inspirational leadership style • Holds staff accountable with fairness and consistency to drive performance • Builds a highly engaged team focused on execution, innovation, productivity, and developing future leaders • Demonstrates high integrity in all interactions and decision making • Proactively manages performance and addresses opportunities quickly • Manages day to day facility operations, serving as a subject matter expert in office and yard processes • Recruits and maintains appropriate sub haulers to support logistics • Ensures compliance with System Quality, Field Quality, Equipment, and Safety Reviews • Escalates concerns that could negatively impact the facility, employees, or customers to the Regional Manager • Sets clear goals and ensures employees leverage tools for success • Ensures compliance with county, state, EPA, OSHA, and DMV regulations • Communicates company goals and initiatives clearly across the location • Manages customer relationships including buyers, sellers, and internal stakeholders • Identifies knowledge and skill gaps and implements development solutions • Serves as a brand ambassador for the company’s mission, vision, values, and culture • Communicates effectively with all leadership levels in both written and verbal formats • Supports local and non local CAT events as needed • Owns understanding of the facility Profit and Loss statement • Identifies opportunities to increase revenue and reduce costs • Performs other duties as assigned by Regional Manager or upper management

Responsibilities

Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility
Manage all aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards
Create a customer first environment for internal and external customers by offering unique and innovative solutions that meet customer needs while maintaining company standards for policy, quality, and service
Partners with HR to attract, recruit, develop, and retain a diverse, high performing team
Trains and develops staff to meet company guidelines and expectations
Ensures consistent communication, feedback, and timely delivery of annual Continuous Improvement Summaries
Leads with an innovative, creative, and inspirational leadership style
Holds staff accountable with fairness and consistency to drive performance
Builds a highly engaged team focused on execution, innovation, productivity, and developing future leaders
Demonstrates high integrity in all interactions and decision making
Proactively manages performance and addresses opportunities quickly
Manages day to day facility operations, serving as a subject matter expert in office and yard processes
Recruits and maintains appropriate sub haulers to support logistics
Ensures compliance with System Quality, Field Quality, Equipment, and Safety Reviews
Escalates concerns that could negatively impact the facility, employees, or customers to the Regional Manager
Sets clear goals and ensures employees leverage tools for success
Ensures compliance with county, state, EPA, OSHA, and DMV regulations
Communicates company goals and initiatives clearly across the location
Manages customer relationships including buyers, sellers, and internal stakeholders
Identifies knowledge and skill gaps and implements development solutions
Serves as a brand ambassador for the company’s mission, vision, values, and culture
Communicates effectively with all leadership levels in both written and verbal formats
Supports local and non local CAT events as needed
Owns understanding of the facility Profit and Loss statement
Identifies opportunities to increase revenue and reduce costs
Performs other duties as assigned by Regional Manager or upper management