General Manager (New York)

Etihad•New York, NY

About The Position

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services. We are pleased to announce an incredibly exciting opportunity to join the Etihad Airways sales team. In this role, you will lead the implementation of sales plans and programs across a widespread area of responsibility or cluster of countries, to ensure consistent growth and achievement of overall Etihad Sales and cluster revenue targets. You will also manage a team of country managers and sales managers.

Requirements

Bachelor's degree OR 7 years experience in relevant field.
Experience in managing Sales teams in the Airline or Travel industry
Relevant commercial and analytical work experience
This position requires a mix of sales acumen, customer service excellence, and industry knowledge to effectively represent the airline and drive revenue

Responsibilities

Participate in defining sales strategy and objectives to ensure alignment with Etihad's overall objectives and external trends.
Develop and monitor sales plans to ensure sales strategy is properly implemented across the markets and expected results are reached.
Define area sales targets and possible channels to be used to ensure consistent contribution to Etihad's overall results.
Manage and coordinate intermediary activities to ensure achievement of agreed targets and respect of terms and conditions.
Manage the overall direction and coordination of the team to achieve agreed sales targets.
Develop and implement sales and marketing initiatives to ensure key revenue targets are met
Develop and maintain excellent relationships with third parties (e.g. travel agencies, corporate customers, governmental authorities) to ensure effective brand positioning among strategic clients
Develop, manage and stipulate a portfolio of contracts by counselling district sales representatives to ensure that Etihad market positioning is improved and compliant with overall commercial strategy
Liaise with local governmental authorities to ensure compliance with all local regulations and policies
Engage with Etihad's partners to conduct joint negotiations with clients or intermediaries to optimize company visibility and to exploit new commercial channels and possibilities
Develop, implement and manage the local sales channel strategy according to Etihad guidelines in order to ensure the maximization of company reach and revenues possibilities
Monitor sales KPIs and dashboards to identify areas of improvement, new initiatives and propose corrective actions
Lead the top-to-top meeting with key customers to ensure building of strong relationships in alignment with Company's long term direction
Develop, implement and manage sales channels selection guidelines to ensure best channels are selected to ensure optimization of commercial investments
Guide, coach and provide internal / external feedback to the managerial team to develop leadership and professional skills and to ensure increase of revenues
Cascade, implement and review sales incentives schemes and pay-out for the assigned area of responsibility to ensure timely and proper recognition of sales targets