General Manager

Troon Golf, L.L.C.•Hendersonville, NC

40d

About The Position

Champion Hills is a top-ranked, year-round golf club with members and residents hailing from over 36 states. The Champion Hills community comprises a diverse array of people with varied interests, experiences, and passions, all united by the easy-going and welcoming culture that is Champion Hills. Over half of the residents live there year-round and enjoy all that the club has to offer, including the Tom Fazio-designed golf course and a full calendar of social events and activities for members of every walk of life. Champion Hills' premier private club promotes a healthy, vibrant, and active lifestyle among its members. Luxury club amenities include a Fazio championship golf course, lighted Har-Tru tennis courts, pickleball courts, fitness center, heated pool, hydro spa and sun deck, dining options, walking trails, and much more. The General Manager reports directly to the VP of Operations and both the Club and Community Association Board of Directors. The General Manager is responsible for overseeing all aspects of the operations of the golf club and the 738-acre property association, monitoring and adjusting financial performance, providing guidance to the board(s) on governance matters and leading the management team(s) to deliver a superior guest experience. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for members and guests.

Requirements

Bachelor's Degree preferred; 5-10 years' experience and/or the equivalent in experience and training.
Experience in Multi-faceted Food and Beverage operations.
Experience interacting and managing relationships with Member and Client Boards.
Possesses strong leadership, hospitality, and human relations skills.
Presents a professional appearance and demeanor in all exchanges.
Must have exceptional verbal and written communication skills.
Must have excellent organizational and time management skills, along with the ability to coordinate details and prioritize the work on a daily and weekly basis.

Nice To Haves

Certified Club Manager, Class A PGA Member, or similar qualifications are preferred.
CAM License preferred but not required.

Responsibilities

Develops, manages, and implements long-term/strategic, capital, and business plans, operating reports, and general policies and procedures
Responsible for the timely development of accurate annual budgets for each direct report department. Coordinates the preparation of the comprehensive annual business plan with all departments. Collaborates and assists key managers with developing, monitoring, and achieving business and operating plans.
Prepares and monitors monthly and quarterly financial reports/statements, revenue goals, and expenses, as well as generating various (weekly, monthly, quarterly, and annual) business reports and forecasts.
Monitors business volume forecast in each department and advises changes to plans or programs, in areas of manpower, productivity, COS, operating costs, and other elements. Recommends effective corrective action, as needed.
Leads regular department head meetings and financial review meetings aimed at ensuring coordination of all areas of the club and at addressing pending issues as a team. Promotes active communication in all areas, collaboration, and accountability.
Maintains close contact with members daily to ensure member satisfaction expectations are exceeded. Oversees the resolution of member, guest, and employee feedback and challenges promptly.
Ensures the highest standards are achieved through adhering to proper operating procedures in all related areas. Ensures that the team is exceeding guest expectations in the F&B department, oversees the management team responsible for delivering an excellent F&B experience which appeals to guests for a la carte, events and banquets.
Oversees the execution of a strategic membership development program designed to increase total membership count and membership dues revenue. Monitors sales and marketing results to ensure goals are met. Supports and guides the team with the creation of marketing programs to promote the facility's services to potential guests.
Ensures compliance with purchasing policies and procedures and that the club benefits from Troon vendor relationships and national accounts.
Oversees the care and maintenance of all of the club's physical assets and facilities. Oversees the coordination of property-wide maintenance efforts between the building management department and senior managers.
Reinforces with key department heads the need for training programs to include, but not limited to, member service, food and beverage service training, train-the-trainer programs, safety, and other training programs.
Monitors the Club's overall safe-work practices, coordinates ongoing safety education programs, and ensures compliance in all departments. Emphasizes prevention through training, inspection, and preventive enforcement.
Develops and maintains a positive management philosophy to guide personnel toward optimal operating results, employee morale, and guest satisfaction. Reviews policies relating to personnel actions & training, along with professional development programs.
Updates and oversees implementation of company policies and procedures for direct report departments, including compliance with all company standards. Recommends improvements as necessary.
Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
Assures that effective orientation and training are given to each new associate. Ensures ongoing training programs are adapted and documented for the property.
Other duties as assigned.