Evanston - General Manager

Philz Coffee•Evanston, IL

1d•Onsite

About The Position

At Philz, General Managers (GMs) provide frontline leadership to all Team Members and are responsible for the financial health of the store. They establish and cultivate a culture in their store that is aligned with Philz's core values and mission of Bettering People's Day. GMs lead Team Members by demonstrating a strong work ethic, a passion for delivering quality results, and by recognizing and developing future Philz leaders. They support strategic initiatives by focusing on culture, community, and operations at their location, embodying Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The role involves daily interaction with customers and employees to inspire and be a part of the experience, creating an employment experience aligned with Philz values through training and professional development, and maximizing financial performance by fostering a great work environment and exceptional customer service. GMs set goals, manage performance, and partner with district recruiters to attract, develop, and retain diverse, high-performing talent.

Requirements

3+ years experience managing a fast paced, high volume, customer service-oriented business preferably in a food service or retail setting
Proven experience in managing the financial health of a retail operations including but not limited to P&L oversight, driving revenue and managing costs
Proven ability to create an inclusive and dynamic team and work environment
Proactive, self-starter who can work well both independently and as part of a team
Solid business acumen
Proven ability to recruit, motivate, train and retain a team
Excellent verbal and written communication skills
Strong organizational and time management skills
Secured a Food Manager certification from prior work experience OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment

Responsibilities

Provide frontline leadership to all Team Members
Be responsible for the financial health of the store
Establish and cultivate a culture in their store that is aligned with our core values and our mission of Bettering People's Day
Provide leadership to Team Members by demonstrating a strong work ethic, a passion for delivering quality results
Recognize and develop future Philz leaders
Support our strategic initiatives by focusing on culture, community, and operations at their location
Embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real
Roll up your sleeves and interact daily with customers and employees alike to inspire and be a part of the experience
Create an employment experience that is in line with Philz and our Core Values by training and developing a top group of team members and providing an opportunity for professional development
Maximize the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions
Set goals and expectations for team members
Align performance and incentives
Manage performance issues and holding team accountable for results
Partner with your district recruiter to attract, develop and retain diverse, high-performing talent that can lead your store today and strengthen the bench for the future growth of Philz