Evanston - General Manager

Philz Coffee•Evanston, IL

2h•Onsite

About The Position

At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity and passion can Better People’s Days — one cup and one customer at a time. Our General Managers (GMs) provide frontline leadership to all Team Members and are responsible for the financial health of the store. Our GMs establish and cultivate a culture in their store that is aligned with our core values and our mission of Bettering People's Day. GMs at Philz provide leadership to Team Members by demonstrating a strong work ethic, a passion for delivering quality results and by recognizing and developing future Philz leaders. GMs support our strategic initiatives by focusing on culture, community, and operations at their location. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

Requirements

3+ years experience managing a fast paced, high volume, customer service-oriented business preferably in a food service or retail setting.
Proven experience in managing the financial health of a retail operations including but not limited to P&L oversight, driving revenue and managing costs.
Proven ability to create an inclusive and dynamic team and work environment.
Proactive, self-starter who can work well both independently and as part of a team.
Solid business acumen
Proven ability to recruit, motivate, train and retain a team
Excellent verbal and written communication skills
Strong organizational and time management skills
secured a Food Manager certification from prior work experience OR successfully complete the Philz Coffee Food Manager certification within the first 30 days of employment.

Responsibilities

Rolling up your sleeves and interacting daily with customers and employees alike to inspire and be a part of the experience.
Creating an employment experience that is in line with Philz and our Core Values by training and developing a top group of team members and providing an opportunity for professional development.
Maximizing the financial performance of the store by creating a great work environment that allows your team to deliver exceptional customer service and authentic interactions.
Setting goals and expectations for team members, aligning performance and incentives, managing performance issues and holding team accountable for results.
Partnering with your district recruiter to attract, develop and retain diverse, high-performing talent that can lead your store today and strengthen the bench for the future growth of Philz.

Benefits

medical, dental, and vision insurance
company-paid basic life insurance
optional family life insurance
401(k) with company match
flexible spending accounts
commuter benefits
mental health support
holiday pay
Vacation & Sick Time
Team Member discounts
freebie drinks and discounted beans
fun Philz swag
opportunities for growth and advancement
Philz Bonus Program which rewards Team Members based on exceptional individual and company performance.