General Manager (Multi-Family)

Sudberry Properties, Inc•San Diego, CA

20h•Onsite

About The Position

The General Manager for Multi-Family properties is responsible for the overall financial performance, operational efficiency, and resident satisfaction of the property. This role involves preparing and managing budgets, maximizing income through rent strategies, and controlling expenditures. The General Manager also oversees property maintenance, conducts regular inspections, and ensures safety compliance. A key aspect of the role is team leadership, including interviewing, training, and developing staff, as well as managing performance. Additionally, the General Manager collaborates with the Retail Property Manager on shared property repairs, budgets, project oversight, and reconciliation of retail billbacks, ensuring seamless operations for both residential and retail spaces.

Requirements

High school diploma or equivalent
Minimum of 3+ years previous experience as a property manager of 250+ units
Possess software skills in Yardi, Word, Outlook, Rent Café and Excel
Strong intermediate mathematical abilities and experience reading community financials
Exceptional written and verbal communication skills
Provides team leadership and guidance; hold team accountable for results
Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals
Ability to work a schedule during normal working hours and that may be other than, Monday- Friday, 8-5. Work in excess of 40 hours per week is likely

Nice To Haves

Bachelor or Associates degree

Responsibilities

Prepare, implement and maintain a cost-effective budget plan for the property with the assistance of the VP of Property Operations.
Maximize gross rent and miscellaneous income through market rent increases, lease renewal increases and collection of fees and special charges.
Consistently monitor vacancies, delinquent rents and concessions, with a pro-active approach.
Strategize ways to exceed budgeted NOI on a consistent basis.
Supervise the control of expenditures by ensuring products, sub-contractor and vendor services are obtained in accordance with the property's operating budget while maintaining the property in superior condition.
Review financial reports daily, weekly and monthly to track results.
Prepare monthly progress reports and action plans.
Interview, screen and select high caliber, qualified individuals for appropriate job positions adhering to labor laws, company policies and procedures.
Continuously train and develop personnel to achieve maximum growth potential by maintaining an effective training program.
Review the scheduling of resident requests for maintenance service and assist the Maintenance Supervisor with the supervision of providing quality and prompt service in order of priority.
Walk vacant apartments daily to ensure market ready, communicate unacceptable conditions to Maintenance Supervisor.
Recommends and communicates cost effective savings, time-efficient programs and/or ideas to the Director of Property Operations.
Conduct regular property inspections, asset preservation, property condition, safety compliance ensuring routine maintenance work is completed timely and accurately.
Effectively manage declining performance in a timely manner adhering to company policies and procedures.
Effective resident retention programs, on-going social activities.
Timely completion and submission of timesheet edits, timesheets to payroll, miscellanies tracking reports (work order timeliness, OSHA reports) and safety reports.
Follow purchase ordering procedures as established by the company.
Traffic generation through ongoing review of the marketing program including regular auditing of the box scores, advertising sources, off-site marketing etc.
Collaborate with Retail Property Manager regarding any shared property repairs.
Coordinate and manage after-hours and emergency calls that affect both the residential and retail spaces.
Collaborate with Retail Property Manager to prepare and generate an annual shared budget that addresses both retail and property management needs.
General Manager will oversee shared projects, ensuring retail and property management teams are aligned in scheduling and executing work to prevent conflicts or inconvenience to residents and retail customers.
General Manager will work in conjunction with the Retail Property Manager to gather and review bids for any repairs or work needed in shared areas, ensuring cost-effective and timely solutions.
General Manager will reconcile all retail billbacks on a quarterly basis, ensuring that reimbursements are processed and sent to the Retail Property Manager per deadline assigned.