Assistant General Manager (Hotel/Multi-Family)

Reside•Los Angeles, CA

2d•$92,892 - $117,582•Onsite

About The Position

The Assistant General Manager (AGM) is responsible for assisting the General Manager in overseeing all aspects of daily operations, sales, and guest services. This position supports multiple departments (including front desk, housekeeping, maintenance, and sales), while ensuring a consistently high level of service aligned with Reside’s standards of professionalism, quality, and guest satisfaction.

Requirements

High school diploma or equivalent required; bachelor’s degree in hospitality management, business administration, or a related field preferred.
Minimum of two (2) years of experience in hotel or property operations required; four (4) or more years of progressive management experience in hospitality preferred.
Strong leadership and interpersonal skills; able to build and sustain a motivated, high-performing team.
Excellent verbal and written communication abilities.
Proven knowledge of sales development, client relationship management, and marketing strategy implementation.
Sound financial acumen with the ability to read and analyze P&L statements and financial reports.
Strong organizational and problem-solving skills with attention to detail and follow-through.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM systems.
Ability to think strategically, adapt to changing priorities, and make informed, timely decisions.
Professional demeanor, integrity, and discretion in all interactions.

Nice To Haves

Coursework or trade school experience in related fields preferred.
CRM, OPERA, GDS, or property management system experience preferred.
Professional certifications such as CRP, GMS, or CCHP a plus.

Responsibilities

Support the General Manager in the execution of property-wide operational and strategic objectives.
Assist in developing, implementing, and monitoring the Annual Sales and Marketing Plan, including market analysis, revenue opportunities, and client development.
Build and maintain strong relationships with clients, vendors, building ownership, and corporate partners.
Supervise daily operations across all departments to ensure seamless coordination and efficient workflows.
Lead, motivate, and coach team members; set performance standards, provide ongoing training, and conduct evaluations.
Maintain high standards of guest service, anticipating and responding promptly to guest needs to exceed expectations.
Oversee property maintenance and housekeeping operations to ensure the highest levels of cleanliness, safety, and asset preservation.
Monitor and analyze operational and financial performance, including preparation of reports such as monthly P&L variance reports, forecasts, and executive summaries.
Manage staff scheduling, performance, appearance, and compliance with company standards and policies.
Ensure compliance with all applicable laws, ordinances, codes, and company safety regulations.
Maintain communication between the property, corporate management, and on-site team members through regular meetings and reporting.
Oversee inventory, reservations, and billing processes to ensure accuracy and efficiency.
Develop and maintain vendor relationships, ensuring quality and cost control in procurement and services.
Assist in managing budgets and controlling operating expenses, including labor, overtime, and supplies.
Work with the front desk staff to ensure reservation and billing accuracy, proper training, and high levels of service.
Assist the General Manager with employee scheduling for all departments.
Provide additional coverage at the front desk as needed.
To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.