Arctic Club Hotel General Manager

Oxford Suites & Hotels•Seattle, WA

About The Position

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you. POSITION SUMMARY: The General Manager is responsible for the day-to-day operations of the hotel, ensuring all financial and service standards are exceeded. This position is responsible for overall guest satisfaction and employee relations of the hotel, with enforcement of all company policies and procedures while adhering to sanitation and cleanliness standards. The General Manager will provide exceptional caring and genuine guest service at all times and uphold the company standards and culture.

Requirements

High school diploma or equivalent required
At least three progressive experience in a hotel or related hospitality field
Must be a United States citizen or possess a valid work permit
Must have valid drivers license and meet company driving standards
Must have strong computer skills
Must have excellent organization and time management skills
Long hours sometimes required, including nights, evenings and weekends;
Occasional overnight travel is required;
Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally;
Must be able to work indoors or outside;
Must be able to stand on feet throughout the day;
Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance;
Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat).

Nice To Haves

Two or four year college degree preferred
Prior General Manager experience preferred

Responsibilities

Oversees daily operations of the hotel overall ensuring the property meets sanitation and cleanliness standards.
Evaluation and control of operating costs including expense management, labor cost control, budgeting and forecasting
Communicate and investigates all employee and guest safety and other incidents
Completes monthly and quarterly budget and P&L reviews
Monitor financial performance, analyze reports including P&L’s, implement cost controls, maximizing profitability through revenue management and efficient operations
Collaborate with the sales and marketing team to drive occupancy and revenue, identifying market trends and opportunities for growth
Reviews invoice details, collections and reconciliations
Audits and corrects any discrepancies within the reservation system
Ensure smooth coordination among departments to deliver a seamless guest experience
Reviews and completes long and short-term goals of the hotel
Regularly inspects property for cleanliness and overall presentation of the hotel, reporting any areas needing attention, to leadership
Make suggestions for property improvements and capital expenditures
Conducts weekly management meetings, additionally participate in monthly department meetings
Continuous communication with home office
Provides support and coverage across departments as needed, including emergencies or unplanned staffing shortages
Completes and assigns the following processes to department managers: recruiting, hiring, training and employee development
Foster a culture of teamwork, service excellence, and accountability, Providing ongoing coaching, support, and performance evaluations
Communicate and investigate any issues with regards to employee relations; simultaneously communicating to home office
Oversees the Safety Program and assists with RTW program
Review schedule and completes payroll to ensure compliance with state and federal labor laws
Ensures operational continuity by assisting with shift coverage or duties during critical staffing gaps or absences
Responds to employee needs either via phone or on-site with professionalism and timeliness ensuring that support is available to all shifts as needed
Anticipate guest needs and seek out opportunities to enhance guest experiences through anticipatory service, recognition for special occasions, acknowledgement of repeat guest loyalty, and more.
Ensure high levels of guest satisfaction through attentive service and prompt resolution of complaints
Handle guest complaints, requests, and concerns with professionalism and discretion, using the Oxford Collection guest recovery methods
Monitor guest feedback and implement improvements based on reviews and suggestions
Continuously reviews staff overall training and customer service
Review and address daily activity logs with pertinent shift information and address as needed with leadership
Communicate effectively with all hotel staff to ensure smooth delivery of services
Actively available to support either via phone or on-site in the case of an emergency and assists in hotel operations during extenuating circumstances
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the hotel drivers program
Other duties as assigned