General Manager, Hartford Service Center

Bombardier•Windsor Locks, CT

37d

About The Position

At Bombardier, we design, build and maintain the world's peak-performing aircraft for the world's most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. The General Manager is responsible for the overall leadership and performance of a Bombardier Service Center. This includes operational efficiency, financial results, customer satisfaction, and compliance with Bombardier standards and regulatory requirements. The role ensures the service center delivers premium aftermarket support while fostering a culture of safety, quality, and continuous improvement.

Requirements

Bachelor's degree in aviation management, Engineering, or related field (MBA preferred).
10+ years of experience in aerospace aftermarket or MRO operations, with 5+ years in a leadership role.
Strong knowledge of regulatory compliance and quality systems.
Proven ability to manage budgets and lead large teams effectively.
Excellent communication and problem-solving skills.

Responsibilities

Manage day-to-day operations of the service center, ensuring timely and high-quality maintenance, repair, and overhaul (MRO) services.
Implement Bombardier processes and standards to maintain operational excellence.
Develop and manage the service center's budget, driving profitability and cost efficiency.
Monitor KPIs and take corrective actions to meet financial targets.
Ensure exceptional customer service and act as the primary point of contact for key clients.
Resolve escalated issues promptly and maintain strong customer relationships.
Lead and develop a high-performing team, including technicians, planners, and support staff.
Oversee recruitment, training, and performance management.
Ensure adherence to all regulatory requirements (FAA, EASA, etc.) and Bombardier quality standards.
Promote a strong safety culture throughout the service center.
Drive initiatives to improve turnaround times, reduce costs, and enhance customer satisfaction.
Implement Lean and best practices for operational efficiency.