General Manager-Candlewood Suites – Hattiesburg, Mississippi

Blue Sky Hospitality Solutions•Hattiesburg, MS

1d•Onsite

About The Position

General Manager Candlewood Suites – Hattiesburg, Mississippi Position Summary The General Manager (GM) is responsible for the overall leadership, strategic direction, and operational performance of the hotel. This includes driving revenue, maximizing profitability, ensuring exceptional guest satisfaction, and maintaining compliance with brand standards and company policies. As the on-site leader, the GM oversees all departments including Front Office, Housekeeping, Maintenance, and Sales, while fostering a culture of accountability, engagement, and service excellence aligned with the extended-stay experience . Key Responsibilities 1. Operational Leadership Oversee daily hotel operations ensuring smooth and efficient performance across all departments Ensure full compliance with brand standards, SOPs, and quality assurance audits Maintain high levels of cleanliness, maintenance, and overall property condition Monitor service delivery to ensure strong guest satisfaction scores (GSS) 2. Financial Performance & Profitability Drive revenue growth through effective pricing, occupancy strategies, and market positioning Manage hotel P&L, including labor costs, expenses, and GOP performance Develop and execute annual budgets and forecasts Optimize labor scheduling to align with business demand 3. Sales & Revenue Management Partner with Sales and Revenue teams to drive occupancy and ADR Build relationships with local businesses, extended-stay clients, and corporate accounts Monitor STR reports and key metrics such as RevPAR, RGI, and market share Identify new revenue opportunities specific to extended-stay guests 4. Team Leadership & Culture Recruit, train, and develop a high-performing team Foster a positive, inclusive, and performance-driven work environment Conduct regular performance reviews, coaching, and succession planning Ensure compliance with all HR policies, labor laws, and employee relations practices 5. Guest Experience Ensure consistent delivery of exceptional guest service aligned with brand expectations Respond to guest concerns and resolve issues promptly Monitor online reviews and implement service recovery strategies Create a “home-like” environment for long-term stay guests 6. Compliance & Risk Management Ensure compliance with all federal, state, and local regulations Maintain safety, security, and emergency procedures Oversee property inspections, audits, and brand QA processes Qualifications Education & Experience Bachelor’s degree in Hospitality, Business, or related field (preferred) 3–5+ years of hotel leadership experience (AGM or GM level preferred) Experience with extended-stay brands or limited-service hotels strongly preferred Familiarity with IHG systems and standards is a plus Skills & Competencies Strong financial acumen (P&L, budgeting, forecasting) Proven leadership and team development skills Excellent communication and problem-solving abilities Ability to drive results in a fast-paced environment Strong understanding of revenue management and sales strategies Key Performance Indicators (KPIs) Revenue growth (RevPAR, ADR, Occupancy) Gross Operating Profit (GOP) Guest Satisfaction Scores (GSS) Employee engagement and retention Brand audit / QA scores Work Environment Full-time, on-site role Requires flexibility including evenings, weekends, and holidays On-call availability for operational needs Why This Role Matters At Candlewood Suites, the General Manager plays a critical role in delivering a comfortable, home-like experience for extended-stay guests while driving strong financial performance. This role offers the opportunity to lead a property with autonomy, build a strong team culture, and make a direct impact on guest loyalty and hotel success.

Requirements

Bachelor’s degree in Hospitality, Business, or related field (preferred)
3–5+ years of hotel leadership experience (AGM or GM level preferred)
Strong financial acumen (P&L, budgeting, forecasting)
Proven leadership and team development skills
Excellent communication and problem-solving abilities
Ability to drive results in a fast-paced environment
Strong understanding of revenue management and sales strategies

Nice To Haves

Experience with extended-stay brands or limited-service hotels strongly preferred
Familiarity with IHG systems and standards is a plus

Responsibilities

Oversee daily hotel operations ensuring smooth and efficient performance across all departments
Ensure full compliance with brand standards, SOPs, and quality assurance audits
Maintain high levels of cleanliness, maintenance, and overall property condition
Monitor service delivery to ensure strong guest satisfaction scores (GSS)
Drive revenue growth through effective pricing, occupancy strategies, and market positioning
Manage hotel P&L, including labor costs, expenses, and GOP performance
Develop and execute annual budgets and forecasts
Optimize labor scheduling to align with business demand
Partner with Sales and Revenue teams to drive occupancy and ADR
Build relationships with local businesses, extended-stay clients, and corporate accounts
Monitor STR reports and key metrics such as RevPAR, RGI, and market share
Identify new revenue opportunities specific to extended-stay guests
Recruit, train, and develop a high-performing team
Foster a positive, inclusive, and performance-driven work environment
Conduct regular performance reviews, coaching, and succession planning
Ensure compliance with all HR policies, labor laws, and employee relations practices
Ensure consistent delivery of exceptional guest service aligned with brand expectations
Respond to guest concerns and resolve issues promptly
Monitor online reviews and implement service recovery strategies
Create a “home-like” environment for long-term stay guests
Ensure compliance with all federal, state, and local regulations
Maintain safety, security, and emergency procedures
Oversee property inspections, audits, and brand QA processes