Bartender - Holiday Inn & Candlewood Suites Roanoke Airport

Kalyan Hospitality•Roanoke, VA

About The Position

The Bartender is responsible for delivering an exceptional guest experience by preparing and serving beverages in a professional, efficient, and engaging manner. This role supports both hotel guests and local patrons by maintaining high service standards, ensuring compliance with brand expectations, and contributing to overall Food & Beverage revenue performance. The Bartender plays a key role in guest satisfaction scores by creating a welcoming atmosphere and ensuring consistent execution of service standards aligned with both Holiday Inn and Candlewood Suites brand expectations.

Requirements

Previous bartending or Food & Beverage experience preferred
Strong interpersonal and communication skills
Ability to work in a fast-paced environment while maintaining attention to detail
Basic math and cash handling skills
Must meet minimum age requirements for alcohol service
Ability to stand for extended periods
Ability to lift up to 25 lbs
Frequent reaching, bending, and movement behind the bar
Evening, weekend, and holiday availability required
Fast-paced hospitality environment with direct guest interaction

Responsibilities

Provide prompt, courteous, and personalized service to all guests
Create a welcoming and engaging bar environment that encourages repeat business
Anticipate guest needs and resolve concerns in real time
Drive positive guest feedback, with a focus on achieving high satisfaction scores
Prepare and serve alcoholic and non-alcoholic beverages in accordance with recipes and standards
Maintain consistency in drink quality, presentation, and portion control
Verify guest identification to ensure compliance with alcohol service laws
Monitor guest consumption and ensure responsible alcohol service at all times
Accurately process orders and payments using POS systems
Upsell premium beverages, specials, and food offerings to maximize revenue
Maintain cleanliness, organization, and proper stocking of bar area
Support inventory control by tracking usage and minimizing waste
Follow all local, state, and company alcohol service regulations
Adhere to IHG brand standards and property service expectations
Maintain cleanliness and sanitation in accordance with health department guidelines
Participate in required training, including safety and service standards
Work closely with Front Desk, Kitchen, and Management teams to ensure seamless guest service
Communicate effectively regarding guest needs, group business, and special events
Support hotel initiatives, including promotions and group functions
Consistently deliver high-quality guest experiences
Maintain compliance with all operational and brand standards
Contribute to positive guest satisfaction scores and F&B revenue growth
Demonstrate professionalism, reliability, and strong teamwork