General Manager - Animal/Pet Care Facility

Creature Comforts Pet Resort•Angola, NY

13d•$25 - $30•Onsite

About The Position

Creature Comforts Pet Resort is a full-service 24 hour / 7 days a week pet care facility offering luxury boarding, daycare, grooming, and enrichment services. We are committed to exceptional animal care, outstanding customer service, and creating a positive, team-oriented culture. Our mission is to provide pets with safe, structured, and loving care while giving pet parents complete peace of mind. We are seeking an experienced, motivated, and hands-on General Manager to lead our team and oversee daily operations. Position Overview The General Manager is responsible for the overall leadership, performance, and operational excellence of the facility. This role requires a strong background in animal care, team leadership, human resources, payroll, and financial oversight. The ideal candidate is organized, proactive, emotionally intelligent, and passionate about both pets and people. The position will require on site management of both our locations, Angola and Tonawanda.

Requirements

Minimum 3–5+ years of management experience in pet care, veterinary, kennel, daycare, or related field
Extensive hands-on animal care experience (boarding/daycare experience preferred)
Strong knowledge of dog behavior, safety protocols, and group play management
Demonstrated experience in HR management, hiring, and employee relations
Experience with payroll processing and basic accounting functions
Strong leadership, communication, and conflict resolution skills
Proficiency in scheduling software, POS systems, and Microsoft Office/Google Workspace
Ability to work flexible hours including weekends and holidays

Nice To Haves

Confident decision-maker
Highly organized and detail-oriented
Financially responsible and business-minded
Calm under pressure
Team builder and culture creator
Passionate about animal welfare

Responsibilities

Oversee daily operations of boarding, daycare, grooming, and enrichment programs
Ensure safety, cleanliness, and compliance with all animal care standards
Maintain structured playgroup management and animal welfare protocols
Monitor facility maintenance and vendor relationships
Demonstrate extensive hands-on experience in animal handling and behavior management
Train staff in proper handling, health monitoring, and safety procedures
Ensure adherence to vaccination policies, feeding protocols, and medication administration
Recruit, hire, train, and retain high-performing team members
Manage scheduling and staffing to meet business demands
Conduct performance reviews and implement corrective action when necessary
Foster a positive, accountable, team-oriented workplace culture
Ensure compliance with labor laws and company policies
Process payroll accurately and on schedule
Monitor labor costs and productivity metrics
Manage budgeting, forecasting, and expense control
Review P&L statements and implement strategies to drive profitability
Handle basic accounting tasks including invoicing, reconciliations, and reporting
Maintain high standards of client communication and service
Resolve customer concerns professionally and promptly
Support marketing initiatives and community engagement