General Manager

DeVita & Hancock Hospitality•Philadelphia, PA

57d•$103,500•Onsite

About The Position

We are a vibrant, community-driven, multi-unit restaurant concept in the Philadelphia suburbs, known for exceptional salads, pizzas, and more. Were seeking an experienced General Manager to lead our Manayunk team and elevate daily operations, hospitality, and results. The Opportunity Were hiring a hands-on, experienced General Manager who thrives in a fast-paced restaurant environment and is passionate about leading teams, delivering outstanding guest experiences, and driving profitability. You will be highly involved in every aspect of daily operations.

Requirements

Proven experience as a General Manager or senior manager in a restaurant setting
Strong leadership, team-building, and interpersonal skills
Excellent verbal and written communication abilities
Financial acumen—comfortable analyzing P&L, labor costs, and food costs
Commitment to high standards of cleanliness, safety, and sanitation
Ability to multitask, prioritize, and manage time effectively under pressure
Proactive problem solver with a hands-on mentality
Flexibility to adapt to changing business needs, including evenings, weekends, and holidays as needed

Responsibilities

Lead the Operation
Oversee all daily restaurant operations, including staffing, catering, and service
Delegate tasks, enforce company checklists, and ensure deadlines are met
Maintain the lowest possible prime cost (labor + materials)
Ensure all standard operating procedures and company policies are followed
Complete the Ops Agenda and Restaurant Tour consistently during all shifts
Build and Develop the Team
Source, screen, interview, hire, and onboard all new team members
Create schedules that ensure appropriate staffing across all shifts
Train and develop BOH staff for food consistency and FOH staff for outstanding customer service
Foster a strong, respectful culture and a welcoming work environment
Create career paths for team members to grow within the company
Own the Guest Experience
Serve as the face of the restaurant—frequently greeting and engaging with guests
Ensure customer satisfaction is always the highest priority
Follow up with guests who had less-than-ideal experiences
Analyze feedback and implement improvements
Handle the Business Side
Submit thorough, substantiated bi-weekly scorecards aligned with role responsibilities
Review daily cash-outs for accuracy and verify all paperwork
Research vendor pricing and maintain strong vendor relationships
Maintain and improve all company checklists and documentation
Get Involved in the Community
Represent the restaurant at community business group meetings and events
Act as the point person for all promotional and community events
Suggest and lead in-store promotions and monthly specials
Be Ready for Anything
Step in during staffing shortages or emergencies—kitchen, front of house, or catering
Be proficient in kitchen operations and capable of jumping in when needed
Monitor health and safety compliance as the Last Line of Defense for the location
Drive Innovation
Create, sample, and test new menu items; support menu development with cost-based pricing recommendations
Seek regular feedback from all staff to drive engagement
Continuously suggest ideas to improve efficiency and SOPs