General Manager

RTR Pilates•Chevy Chase Village, MD

52m•$72 - $75•Onsite

About The Position

General Manager (Friendship Heights & Chevy Chase Lake, Maryland) RTR Pilates is the standard of excellence in contemporary reformer Pilates, serving as the premier boutique studio in the Maryland and Virginia area. Rooted in the belief that positivity thrives through meaningful connections, we foster an environment where wellness meets community. Our studio is dedicated to empowering individuals to achieve their fitness goals while building lasting relationships and spreading joy along the way. RTR Pilates is a place to thrive, join us! The General Manager will be responsible for the strategic oversight and operational management of several studios. This role requires strong leadership skills and a commitment to team development and studio success. The ideal candidate would be a proactive problem solver with a fitness-management background. We are looking for a growth-oriented individual looking for the opportunity to scale with a growing business. The GM will also be responsible for in-studio presence, which includes teaching classes that will be paid at a per-piece rate.

Requirements

1+ Years of fitness (or related) management experience
Fitness teaching experience preferred
Proficient in fitness software and analytics
Passion for fitness, with a knowledge of industry trends and best practices
Studio-based presence at managed locations

Responsibilities

Lead and manage pod team across 2-4 studios: AGM(s), Lead Instructors, Client Relations, and Instructors
Execute Sales Strategy to Drive Revenue Drive top-line revenue: Set and execute monthly sales targets for each location
Audit the funnel: track Leads ? Intros ? Memberships to identify & resolve drop-off
Collaborate with marketing to ensure lead flow meets growth targets
Execute and track localized strategies (promos, events) to hit budget goals
Operational Excellence Brand Consistency: Conduct bi-weekly facility audits to ensure cleanliness and brand standards
Schedule consistency and reliability: ensure full coverage while maximizing profitability
Enforce company policies consistently to mitigate risk
Client Experience & Product Quality Regular presence in studios to set the instruction standard and connect with members
Quality Control: Evaluate instructor performance through class attendance
Retention: Monitor churn rates and lead "save strategies" for at-risk members
Handle high-level member escalations