General Manager

CM Ventures•Brookhaven, GA

11d

About The Position

The Retail Store General Manager is responsible for delivery of the Kilwins experiential culture, store operation of the store. This position requires leadership skills and experience in retail or hospitality operations. They must have a clear understanding of the store’s business goals and monitor, analyze and report on results as directed by the Store Owners. They will spend 90% of their time on the sales floor driving sales, while helping manage labor, overhead and food costs. They must have a clear understanding of all retail systems and how these systems deliver the operating model. Responsibilities include delivering a caring Kilwins experience to customers, employee supervision, training and development, store merchandising, quality control and continuous improvement.

Requirements

Leadership skills, with the ability to coach and mentor others
Customer service oriented with a great personality and demeanor
Ability to multi-task and meet deadlines
Effectively manage conflict
Manage store operations independently
Knowledge of and ability to use all online and support systems
Organizational and planning skills
Problem-solving skills
Team-building skills
Ability to handle confidential and sensitive information
Knowledge of proper food handling and sanitation procedures
Ability to manage and follow established documentation system
Must have exceptional written and verbal communication skills in the English language
Must be able to occasionally lift 50 pounds
Must be able to stand for long periods of time in retail store or training environment
Must be able to travel by aircraft and drive an automobile and have a valid driver’s license
Must have leadership skills
Previous sales and retail management experience
Proficient in Microsoft tools such as Outlook, Excel and Word

Nice To Haves

Previous franchising experience preferred
College degree preferred

Responsibilities

Provide integrity, honesty, and knowledge that promotes the culture, values and purpose of Kilwins Brand.
Works with the Store Owners to ensure the Kilwins proven model is followed to increase sales and profitability.
Upholds alignment of all training systems with Kilwins brand standards and expectations for franchise stores.
Ability to market the store for outside sales and catering.
Demonstrated the ability to independently run a store location and meet all budget goals.
Must have a thorough knowledge and understanding of all aspects of retail operations and the ability to train and perform in all areas.
Ability to build the strength and knowledge of the team through cross training and effective feedback and follow-up.
Ability to manage store operations independently and cover entire shifts as needed.
Must be able to travel to and work in stores during the busiest time on a daily and weekly basis including days, evenings, nights, weekends, holidays. This is a retail sales position not an office role.
Ability to understand all aspects of the online store operations and assist if needed. The majority of time is spent leading the team, ensuring the brand promise is delivered through direct customer interaction.
Displays a positive mental attitude and example by behavior for the store team.
Provides coaching direction and takes action to achieve operational goals.
Constantly reviews store environment and key performance indicators to identify problems, concerns, and opportunities for improvement.
An energetic personality who enjoys the retail environment and creating a fun and exciting store environment for everyone.
Assists Owners in fulfilling customer satisfaction, employee supervision, scheduling, merchandising, quality control, and training to our brand standards.
Displays a “Customer Comes First” attitude by training and holding people accountable for delivering exceptional customer service.
Assists in maintaining adequately trained staff levels and adherence to applicable wage and hour laws.