General Manager, South Boston

B/SPOKE Studios•Boston, MA

5d•$100,000 - $110,000•Onsite

About The Position

South Boston is B/SPOKE's flagship studio — three floors, four training rooms (Ride, Lab Strength, Lab Yoga/Pilates, Lift), a REVIVE recovery suite (sauna and cold plunge), and our Reign Drink Lab (F&B operation). It is the most complex and highest-volume location in the portfolio. We're looking for a General Manager who sees that complexity as opportunity. This is not a maintenance role. The right person will drive revenue growth, develop their team, champion the South Boston community, and raise the bar on what a B/SPOKE studio can be. You'll lead two Assistant Studio Managers, the full front desk team, and you'll be on the floor — visible, present, and accountable — not behind a desk.

Requirements

3+ years in a senior studio, gym, or hospitality operations role
Proven track record of hitting and exceeding financial targets
Experience managing and developing direct reports
Exceptional communication and interpersonal skills
Comfortable with a 7-day schedule (one weekend day required, one weekday off)
Fluent in data and KPIs — you use numbers to make decisions, not just report them

Nice To Haves

Experience with multi-format fitness or wellness operations
Familiarity with recovery amenities (sauna, cold plunge, or similar)
Background in community engagement or partnership development
Knowledge of the South Boston market

Responsibilities

Full P&L accountability across all formats.
Manage revenue, costs, and budget performance with precision.
Build and execute marketing, community, and corporate partnership initiatives that drive acquisition, retention, and frequency.
Develop business projections and lead strategic planning conversations with the Regional Director.
Bring a commercial lens to every decision — from scheduling to staffing to client experience investments.
Lead, develop, and coach two ASMs — building their ownership, capability, and readiness to hold the studio independently.
Hire, onboard, and develop front desk staff.
Maintain a high talent bar: hire for character and capability, manage performance with consistency and care.
Set the standard for B/SPOKE culture and hospitality at our most visible location.
Build genuine relationships with clients, instructors, and the South Boston community.
Delegate effectively.
Empower your team to own their shifts and solve problems without micro-management.
Ensure consistent execution across three levels and four rooms — from room prep and format transitions to cleanliness and brand standards.
Manage the REVIVE offering end-to-end: safety protocols, booking, client orientation, and facility standards.
Strategically staff against class schedule demands to meet net profit targets and deliver a seamless client experience.
Manage conflict and lead through change — in format programming, policy, or market conditions — with a solution-oriented mindset.