PXG - General Manager

Yam Worldwide•Atlanta, GA

6d•$75,000 - $100,000

About The Position

Parsons Xtreme Golf (PXG) was founded by American entrepreneur and philanthropist Bob Parsons with the sole intent to design and develop the world’s finest golf clubs – and we believe we have done just that! With no cost or time constraints, PXG is committed to the long process of researching various alloys, exploring new technologies, and identifying the unique properties that make PXG clubs perform unlike anything else. With no set product release cycles, the company takes its time and pours every ounce of innovation into each new club design. PXG offers a full lineup of right and left-handed golf clubs, including drivers, fairway woods, hybrids, irons, wedges, and putters, as well as a complete line of high-performance, fashion-forward apparel. Ready to join the PXG team? The General Manager (GM) at PXG Retail Stores is responsible for overseeing all aspects of store operations, with a focus on delivering exceptional customer experiences through custom club fittings and apparel sales. The GM will lead their team to meet and exceed sales targets, ensure operational excellence, and maintain the highest standards of customer service.

Requirements

Strong leadership and team management skills, with a proven track record of driving sales and achieving targets.
In-depth knowledge of custom club fitting processes, golf equipment, and apparel trends.
Exceptional customer service skills with the ability to resolve issues and build lasting relationships.
Excellent organizational, analytical, and problem-solving abilities.
Proficient in retail management software and MS Office applications.
Bachelor’s degree in Business Administration, Retail Management, or a related field; or equivalent experience.
Must possess a valid US driver's license and a clean driving record
5+ years of experience in retail management, preferably in the golf industry.

Nice To Haves

Golf industry contacts and a solid network encouraged
Strong passion and love for the game of golf
Proficient in MS Office and CRM/sales database experience helpful
Must be able to work a flexible schedule including nights, weekends, and holidays as applicable
A professional, positive, and flexible attitude
Enthusiastic team player
Superior customer service skills
Excellent written and verbal communication
Microsoft Office and basic computer skills
Present a polished and professional demeanor and appearance

Responsibilities

Lead, coach, and develop a high-performing team.
Foster a positive and inclusive work environment, promoting teamwork and collaboration.
Conduct regular performance evaluations and provide feedback to ensure continuous improvement.
Oversee the custom club fitting process, ensuring that customers receive personalized service tailored to their individual needs.
Work closely with club fitters to stay updated on the latest PXG products, fitting technologies, and industry trends.
Drive sales of custom clubs and accessories, meeting or exceeding sales targets.
Manage the apparel sales segment, including seasonal launches, inventory management, and merchandising strategies.
Ensure that the store’s apparel offerings are aligned with customer preferences and brand standards.
Monitor sales performance and adjust strategies to maximize revenue.
Ensure that every customer interaction reflects PXG’s commitment to excellence and innovation.
Resolve customer issues and complaints promptly and effectively, enhancing customer satisfaction and loyalty.
Implement and maintain customer service standards that exceed expectations.
Oversee day-to-day store operations, including opening and closing procedures, inventory management, and compliance with company policies.
Analyze sales data and customer feedback to identify areas for improvement and implement corrective actions.
Manage store budgets, control expenses, and optimize profitability.
Serve as a brand ambassador for PXG, embodying the company’s values and ethos.
Ensure that the store’s visual presentation, product displays, and customer interactions are consistent with PXG’s premium brand image.
Build and maintain relationships with local golf communities, influencers, and organizations to drive store traffic and brand awareness.
Plan and execute in-store events, product launches, and promotional activities.