General Manager-Candlewood Suites – Hattiesburg, Mississippi

Blue Sky Hospitality Solutions•Hattiesburg, MS

32d

About The Position

The General Manager (GM) is responsible for the overall leadership, strategic direction, and operational excellence of the Candlewood Suites Hattiesburg. This role oversees all hotel operations—including guest services, housekeeping, maintenance, sales, revenue management, and financial performance—to ensure the property consistently meets brand standards, delivers exceptional guest experiences, and maximizes profitability. The GM serves as the primary leader of the hotel team, fostering a positive work environment, developing talent, and ensuring the property complies with IHG brand requirements, company policies, and all applicable federal and state regulations.

Requirements

Minimum 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager in a select-service or extended-stay hotel.
Strong financial acumen with experience managing budgets, P&Ls, and revenue strategies.
Proven leadership, communication, and conflict-resolution skills.
Ability to work a flexible schedule, including weekends and holidays.
High school diploma required; Bachelor's degree in Hospitality Management or related field preferred.
Ability to stand and walk for extended periods.
Occasional lifting of up to 25 pounds.
Ability to respond to emergency calls during and after business hours.

Nice To Haves

Experience with IHG systems (e.g., Opera, Holidex, Merlin) preferred.

Responsibilities

Direct daily hotel operations including front office, housekeeping, maintenance, and laundry.
Ensure compliance with IHG brand standards, quality assurance requirements, and safety protocols.
Maintain a strong presence on the floor, especially during peak times, to support staff and guest needs.
Oversee extended-stay service standards, including room cleanliness, maintenance response, and guest preferences.
Prepare and manage the hotel’s operating and capital budgets.
Monitor and analyze financial statements, labor costs, and departmental expenses.
Partner with Revenue Management to optimize ADR, occupancy, and RevPAR performance.
Drive cost-control initiatives without compromising guest experience.
Review and approve payroll, invoices, and monthly financial reporting.
Cultivate relationships with local businesses, extended-stay clients, and community partners to drive revenue.
Collaborate with the sales team to support group business, long-term accounts, and new market opportunities.
Respond promptly to guest feedback, reviews, and service recovery situations.
Maintain high guest satisfaction scores and address any brand compliance issues.
Recruit, train, coach, and motivate staff to ensure high performance and retention.
Conduct performance evaluations and corrective actions in accordance with company HR policies.
Foster a positive, respectful, service-driven culture.
Schedule staffing to meet operational needs while managing labor costs.
Ensure the property is well-maintained, safe, and compliant with brand, OSHA, and state/local regulations.
Oversee preventative maintenance programs and coordinate major repairs.
Ensure compliance with Fire Life Safety, Health Department standards, and internal audit requirements.
Manage risk, incident reports, and workers’ compensation protocols.