WoodSpring Suites Dayton - Hotel General Manager

Rainmaker Team•Dayton, OH

About The Position

We are looking for our next General Manager at WoodSpring Suites in Dayton, OH! This extended stay hotel property is part of the Choice Hotels family, do you have what it takes to be the next leader? Position Title: Hotel General Manager Job Overview: The Hotel General Manager is responsible for the overall management and performance of the hotel, ensuring that it operates efficiently, delivers exceptional guest experiences, and meets financial targets. The GM oversees all aspects of hotel operations and leads a team of department heads and staff. The Hotel General Manager plays a crucial role in the success of a hotel or resort, as they are responsible for ensuring both guest satisfaction and the financial health of the property. This job requires a combination of leadership, hospitality expertise, and business acumen. We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. If you are a dedicated professional with a passion for hospitality and excellent customer service, we would love to hear from you. Please submit your resume detailing your relevant experience. Please visit our careers page to see more job opportunities.

Requirements

Proven experience as a General Manager in the hotel industry.
Strong leadership and communication skills.
Excellent problem-solving and decision-making abilities.
Financial acumen and budget management experience.
Knowledge of hotel software systems and technology.
Exceptional customer service orientation.
Ability to work under pressure and handle difficult situations calmly.
Flexibility to work irregular hours, including weekends and holidays.

Responsibilities

Guest Satisfaction: Ensure a high level of guest satisfaction by addressing and resolving guest concerns and issues. Monitor online reviews and feedback, taking corrective actions when necessary.
Operational Management: Oversee the day-to-day operations of all hotel departments, including front desk, housekeeping, maintenance, and more. Develop and implement operational policies and procedures to enhance efficiency and guest service.
Financial Management: Manage the hotel's budget, including revenue, expenses, and capital expenditures. Implement cost-control measures to optimize profitability. Monitor financial reports and make strategic decisions to achieve financial goals.
Sales and Marketing: Collaborate with the sales and marketing team to develop and execute strategies to drive occupancy and revenue. Build and maintain relationships with key clients and partners.
Staff Management: Recruit, train, and manage department heads and staff. Foster a positive and productive work environment, promoting teamwork and professionalism. Conduct regular performance evaluations and provide feedback.
Quality Assurance: Ensure that the hotel maintains high standards of cleanliness, safety, and overall quality. Implement quality control processes and audits.
Compliance and Legal: Ensure the hotel complies with all local, state, and federal regulations and licensing requirements. Handle any legal and contractual matters.
Property Maintenance: Oversee maintenance and repairs of the property to ensure a safe and attractive environment for guests.
Guest Services: Implement guest service standards and training programs to enhance guest experiences. Address guest inquiries and special requests.
Community and Public Relations: Represent the hotel in the local community and maintain positive relationships with neighbors, local authorities, and tourism organizations.