General Manager

Culligan•Hollywood, FL

39d

About The Position

Culligan is currently seeking a General Manager who will be responsible for achieving the budgeted goals for revenue, business income, and balance sheet management and for ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer. Specific Job Function: • Drive the business toward profitable growth. • Safeguarding the assets of the branch. • Full operational responsibility for all profit and loss related activities of the branch. • Monitor overtime & temporary labor utilization and tightly control their use. • Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction. • Motivate and recognize the contributions of the branch personnel to establish a team culture. • Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion. • Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable. • Personally, responds to difficult customer inquiries and/or unusual situations. • Manage the efficient routing of deliveries and service calls. • Execute program(s) to meet/exceed the sales plan. • Prepare business forecasts and budgets as required. • Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel. • Maintain a working knowledge of the competition within the local marketplace. • Responsible for the recruitment, selection, and development of all branch employees. • Consistently administer company policies and procedures within the branch. • Spend a reasonable amount of time in the field performing training missions with branch personnel. • Adhere to and uphold all company safety guidelines and safe work practices. • Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate. • Manage the sales, operations, and administrative departments of the branch • Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims. • May be required to perform the job duties of other branch staff on an as needed basis. • Optimize branch efficiency by consolidating/automating job duties wherever possible.

Requirements

A four-year degree with an emphasis in Sales, Marketing, Management or other related field.
Minimum of 5 years of sales/marketing management experience preferred.
Minimum of 2 years of service center operations experience preferred.
Strong interpersonal/communication skills; both written and verbal.
Ability to work with all levels of management.
Self-starter with good motivational skills.
Demonstrated proficiency with multi-tasking.
Excellent time management skills including prioritizing and planning.
Excellent analytical skills.
Computer proficiency. (Microsoft Office)

Responsibilities

Drive the business toward profitable growth.
Safeguarding the assets of the branch.
Full operational responsibility for all profit and loss related activities of the branch.
Monitor overtime & temporary labor utilization and tightly control their use.
Prepare all staff members to be in position to deliver exemplary customer service and measure the job performance of the staff to ensure customer satisfaction.
Motivate and recognize the contributions of the branch personnel to establish a team culture.
Ensuring that all branch personnel receive an annual performance evaluation and salary review in a timely fashion.
Financial analysis of the business to identify trends and prospective problem areas; incorporate prompt corrective actions as applicable.
Personally, responds to difficult customer inquiries and/or unusual situations.
Manage the efficient routing of deliveries and service calls.
Execute program(s) to meet/exceed the sales plan.
Prepare business forecasts and budgets as required.
Manage branch payables, inventory, and receivables in conjunction with appropriate Corporate and branch personnel.
Maintain a working knowledge of the competition within the local marketplace.
Responsible for the recruitment, selection, and development of all branch employees.
Consistently administer company policies and procedures within the branch.
Spend a reasonable amount of time in the field performing training missions with branch personnel.
Adhere to and uphold all company safety guidelines and safe work practices.
Partner with branch management to coach and counsel employees and address employee performance issues in a timely manner and as appropriate.
Manage the sales, operations, and administrative departments of the branch
Responsible for the timely and accurate filing of paperwork relative to insurance reporting of general liability, fleet accidents, and worker compensation claims.
May be required to perform the job duties of other branch staff on an as needed basis.
Optimize branch efficiency by consolidating/automating job duties wherever possible.