General Manager, Pittsburgh & West Virginia

Otis•Pittsburgh, PA

About The Position

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company currently has a new leadership opening within branch location. As a Branch Manager, you’ll own the P&L and daily operations for an Operating Territory (OT). You’ll oversee all areas of the New Equipment, Service, Repair and Modernization businesses, including sales & operations. A key deliverable is to drive a customer-centric approach to delivery, removing silos and serving as the primary collaborator and decision maker closest to the customer. What does a typical day look like? Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors. Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development. Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share. Acting as first line of escalation for customers to support an end-to-end, seamless customer experience. Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge. Building our customer portfolio, creating successful, long-lasting relationships. Improving efficiencies within all areas, including route optimization and effective allocation of resources. Managing transformation initiatives in line with the Operating Unit roadmap. Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer. What’s in it for you? The opportunity to work in a newly created, highly visible role, critical to the region’s success. A chance to work in an industry leading company and a global brand. Clear career progression paths. Access to funded learning and development opportunities.

Requirements

Leadership experience within field operations and sales.
Working experience of safety regulations and compliance.
Enthusiastic and committed to delivering exceptional service.
Being an inspiring leader with an inclusive and collaborative style.
Effective communication and relationship building skills.
A strategic mindset blended with a tactical, hands-on approach.
Proven organizational skills, including the ability to prioritize multiple projects, programs and objectives.
Demonstrable experience influencing and leading change.
Strong business & financial acumen.
Analytical mindset with exceptional decision-making capabilities.
Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.

Nice To Haves

A background within elevator industry

Responsibilities

Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.
Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development.
Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.
Acting as first line of escalation for customers to support an end-to-end, seamless customer experience.
Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge.
Building our customer portfolio, creating successful, long-lasting relationships.
Improving efficiencies within all areas, including route optimization and effective allocation of resources.
Managing transformation initiatives in line with the Operating Unit roadmap.
Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.