General Manager for Boutique Doggie Daycare and Boarding

The Wags Club • Los Angeles, CA

21h • Onsite

About The Position

The Wags Club, the largest upscale dog resort on the west side, is seeking a General Manager to lead its team. The resort offers a luxury pet environment with amenities such as synthetic turf, cabanas, wading pools, beds, and plush flooring. It is a one-stop shop for all pet needs and is looking to expand its team as it grows into new locations.

Requirements

• Candidates must be able to stand on their feet for long periods of time, crouch and stoop, and perform physical work, such as sanitizing the facility, handling and bathing dogs as needed
• MUST have great customer service skills
• Must be reliable, responsible, and a hard worker
• Must be able to follow instructions and have good follow-through
• MUST have a positive attitude and be able to motivate your team
• Good computer skills are required
• MUST be friendly and outgoing, and MUST really love dogs
• Must have a valid CA Driver's License
• Candidates must be available Monday- Sunday
• Candidates must submit a COVER LETTER detailing why they want this job

Responsibilities

• Manage day-to-day operations of the dog resort
• Build client relationships and resolve any client issues
• Master our operations software (Gingr)
• Transport dogs to the vet as needed
• Create schedules
• Staff management, including coaching, development, performance appraisals, and resolution management
• Play an integral role in training new employees and re-training existing staff as needed
• Manage the performance review process and disciplinary measures
• Handle petty cash and oversee daily cash handling and transactions
• Manage and order inventory
• Oversee prep, feeding, and grooming
• Work with vendors to ensure facility maintenance
• Liaise with owners/management to ensure the safe operation of the Daycare and Boarding programs
• Oversee all Front Office operations and ensure sales goals are being met
• Oversee the social media of the company and client communication
• Work with the owner and accountant to process payroll
• Maintain all Cal/OSHA programs and requirements
• Oversee employee benefit program
• Assist in any ad-hoc administrative or operational capacity

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Monthly bonus if targets are met
• Ability to bring your dog to work with you every day at no cost
• Advancement and rewards for the right candidate
• Employee discount
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees