General Manager Twin View

Evermore Orlando Resort • Lake Buena Vista, FL

56d • Onsite

About The Position

Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando
vacation experience. Just steps away from Walt Disney World®, Evermore stretches
across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale
vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team
Members are true trailblazers, reimagining the vacation experience for each
guest. Here, guests create their own adventure, enjoying the best of both
worlds: the space and comforts of vacation home rentals combined with the
amenities and services of a world-class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks
and endless lines, Evermore is the paradise guests crave on their days between
park visits. Imagine endless relaxation around Orlando’s first and only beach
paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by
zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres
of white sand. From beachside bars to a vibrant food hall and rooftop dining
with views of the fireworks, we’ve crafted unforgettable experiences. Guests can
challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water
sports including kayaks and paddleboards, a family water slide, rope swing, and
activities that fill their days including pickleball, bocce ball, and
volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become
part of an energetic team bringing Evermore Orlando Resort to life!

Requirements

• Five years of luxury high volume food & beverage management experience
• Eight years of hospitality experience, customer service focus
• Food, alcohol, and safety certifications under FL requirements
• Excellent management and supervisory skills
• Valid drivers license with an acceptable driving record
• Strong written and verbal communication skills
• Proven organizational and time management skills
• Excellent interpersonal skills; ability to interact with a wide range of people
• Outstanding organizational and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Inspired always to lead Evermore brand and team member values
• Capable of performing the role in a busy work environment
• Proficient in reading safety procedures and operating guidelines
• Proficient in standard industry computer systems (POS, work order systems, inventory, etc.)
• Must stay current with resort operations and food & beverage trends
• Able to safely lift, pull and push up to 25 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach.
• Subject to environmental conditions, work activities can occur inside and outside.

Responsibilities

• Lead and direct all facets of a restaurant’s business, ensuring effective and efficient day-to-day and long-term operations
• Assist with training, recruiting, HR and administrative duties
• Assist the finance department with restaurant financials, budgeting and statement preparation
• Assist with customer service inquiries, when necessary; monitor guest feedback scores/comments and address accordingly, champion guest satisfaction score programs
• Support departmental strategic goals and plans
• Positively and proactively collaborate with other department leaders to ensure we meet the organization's goal
• Attend and conduct meetings as required both within the department and within the property’s organizational structure; plan and conduct team member department meetings quarterly
• Organize, run and supervise smooth and efficient daily opening and closing shifts, ensuring an exceptional and luxury guest and Team Member experience
• Provide guidance and leadership to hourly and management teams while fostering our Evermore Culture
• Respond immediately and effectively to Team Member needs and feedback
• Assist in managing costs, driving sales and growing the business in support of financial goals
• Partner with the culinary team to interview, hire, onboard, train, supervise and develop all BOH Team Members and teams as needed
• Create and implement seasonal beverage menus, collaborating with culinary, recreation and marketing on special events
• Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high-cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries
• Troubleshoot and diagnose technical problems and work with POS vendors and/or third-party technicians on issues needing assistance.
• Responsible for all operating stages and administration, meeting compliance with state, federal, and local demands, and regulations for the restaurant
• Ensure team is following all standard policies and procedures.
• Model and promote teamwork across all teams
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and Team Members, and respond with patience and courtesy
• Promote and practice Evermore’s culture and establish a positive, inclusive work environment and ensure the resort’s brand is not compromised
• Respond to any reasonable task assigned by upper management or ownership
• Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites with or without overnight travel, as needed

Benefits

• FREE Life Insurance
• FREE Short-Term Disability
• FREE Long-Term Disability
• affordable health benefits, including Medical, Dental, and Vision coverage for your dependents
• 401K with employer match
• a robust paid time off policy
• parental and grandparent leave
• family and pet bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed