Assistant Manager - Twin View

Evermore Orlando Resort•Lake Buena Vista, FL

About The Position

Shape the Next Generation of Vacations! Welcome to Evermore Orlando Resort, the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort. Evermore Orlando Resort is an expansive and technically complex property spanning 1,100 acres with multiple operational components. The resort integrates resort-owned vacation rental homes, large-scale water features, and extensive recreational infrastructure. The eight-acre Evermore Bay lagoon includes advanced water treatment, circulation, and safety systems that require continuous monitoring. Two championship golf courses, numerous pools, water sports facilities, and a wide range of amenities, including pickleball courts, event spaces, and dining venues, further enhance the offerings. This diverse environment demands sophisticated engineering oversight to ensure optimal performance, safety, and reliability across all systems. If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Requirements

Four-year college degree or equivalent Food & Beverage outlets management experience.
4-6 years of hospitality experience, customer service focus, pre-opening experience preferred.
Food, alcohol, and safety certifications under FL requirements.
Experience working with inventory management and controls.
Excellent management and supervisory skills.
Strong written and verbal communication skills.
Proven organizational and time management skills.
Excellent communication and interpersonal skills; ability to interact with a wide range of people.
Able to read and understand financials and budgets with an elevated level of understanding of key industry KPI’s and drivers.
Outstanding organizational and critical thinking skills.
Ability to multi-task in a fast-paced environment.
Inspired always to lead Evermore brand and team member values.
Capable of performing the role in a busy work environment.
Proficient in reading safety procedures and operating guidelines.
Valid Florida Driver’s License with an acceptable driving record.
Proficient in Google Business & Microsoft Office Suite or similar software.
Proficient in standard industry computer systems (POS, work order systems, inventory, etc.).
Must stay current with resort operations and food & beverage trends.

Nice To Haves

4-6 years of hospitality experience, customer service focus, pre-opening experience preferred.

Responsibilities

Lead the day-to-day Food & Beverage operations in the assigned outlet.
Implement all training programs and SOP’s.
Help to execute all training programs with venue managers for all staff pre-opening.
Assist with recruitment, training, and scheduling of all outlet staff.
Ensure compliance with state, federal, and local regulations for all F&B outlets.
Organize and oversee the opening of multiple venues with a planned coordinated opening.
Oversee operational, financial and developmental training for all staff.
Execute pre-opening and opening strategy plans, including restaurant floor plans and set up.
Conduct scheduled inventory for food & alcohol and retail supplies. Work with resort purchasing manager as applicable.
Develop and enforce cash handling, credit cards, house accounts, and other internal billing policies with the accounting department.
Implement F&B operating software, interface accounting programs and other resort computer programs.
Investigate and resolve internal and customer concerns immediately by involving only those necessary to achieve positive results for the resort and customer.
Hold staff accountable for maintaining service standards in accordance to training manuals.
Create a departmental recognition program for delivering great service to our guests.
Identify secret shopper program to solicit feedback on random shops. Monitor social media and assist in deploying social media strategies as applicable.
Monitor guest feedback scores/comments and address accordingly.
Positively and proactively collaborate with other department leaders to ensure we meet the organization's goal and successful resort opening.
Attend and conduct meetings as required both within the department and within the property’s organizational structure.
Plan and conduct team member department meetings quarterly
Promote and practice Evermore’s culture and establish a positive, inclusive work environment and ensure the resort’s brand is not compromised.
Respond to any reasonable task assigned by upper management or ownership.

Benefits

We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

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