General Manager

Vireo Health•Albany, NY

52d•$75 - $85

About The Position

We are seeking an energetic and experienced  Retail General Manager to join our growing dynamic team at Vireo! The General Manager is responsible for managing local dispensary Patient Care Coordinators, communicating with patients, handling customer service issues, assisting the dispensary manager and maintaining an efficient workflow during daily dispensary operations. If you excel at leadership, problem-solving, building relationships with your team and customers, and owning the store as if it's your own- this job is for you! This position will report directly to the District Manager - Retail.

Requirements

Must have a college degree.
3+ years of direct employee management experience
2+ years of leadership in a retail or customer service environment
Outstanding customer service skills
Ability to communicate effectively with team members, patients, and health care providers
Passionate about, and willingness to become knowledgeable about medical cannabis
Maintain and safeguard entrusted confidential information
Ability to understand, support, and implement community and organizational policies/procedures, along with government regulations
Proficiency with MS Office
Excellent communication skills, verbal and written
Ability to work in a team environment, as well as independently
Ability to handle multiple tasks simultaneously
Ability to work in a fast-paced environment
Adaptable to change in the work environment

Responsibilities

Manage cross functional team of retail operations, including sales, customer service, and inventory management.
Ensure compliance with all state and local cannabis regulations.
Develop and implement sales strategies to drive revenue through exceeding sales targets and customer loyalty through increased customer retention.
Maintain optimal inventory levels and manage replenishment to ensure product availability.
Monitor labor and material costs to maximize profitability.
Interface with internal and external stakeholders within the cannabis supply chain.
Develop and maintain site quality metrics to improve operational efficiency and customer satisfaction.
Utilize data analysis and reporting tools to assess performance and drive decision-making.
Develop marketing tactics for increasing sales.
Address HR concerns, foster a positive work environment, and ensure employee training on cannabis regulations and products.
Manage, support, and develop your team to work effectively, increase performance, and grow in their role.
You are expected to work up to 55 hours a week (including weekends & nights) to successfully manage the retail operations of this store.