General Manager - Moving/Storage Company

Your SmartSource•Paso Robles, CA

12d•$85,000 - $130,000•Onsite

About The Position

Reporting to the CEO, the General Manager will provide supervisory oversight of the California facilities, the complete operational and financial health of these facilities, while focusing on daily logistical execution and maintaining operational efficiencies. The ideal candidate will provide leadership of the team and hiring/training new staff, in addition to the oversight of daily operations of the business, finances, customer satisfaction, while focusing on profitability, safety (DOT compliance), efficient logistics, fleet management, P&L analysis and resolving customer service issues, for a smooth moving process. As a hands-on role, the selected candidate will be willing to accompany employees on customer moves, provide training and retaining of staff and be visible throughout the facility to the staff and for one-on one interaction with the customers.

Requirements

At least 5 years of senior managerial experience in the moving, storage, or logistics industry
Proven ability to develop new business, drive revenue generation and increase profitability
Astute leadership capabilities in hiring, training, coaching and mentoring employees
Proficiency in preparing and implementing budgets, P&L oversight and analysis and operational metrics
Proficiency in the Google suite of products, in addition to SmartMoving software
Exceptional oral and written communication and interpersonal skills
Astute, conflict resolution, time management, attention to detail, accuracy, organizational, planning, effective multi-tasking, problem-solving, follow-through and customer service skills
Ability to work effectively alone and within a fast-paced, deadline-driven, collaborative team environment
Valid CA driver’s license and clean and insurance driving record
Ability to lift approximately 50 pounds in weight.

Nice To Haves

Bachelor’s degree in Business, Logistics, or a related field, preferred

Responsibilities

Direct daily activities, manage schedules, dispatch crews, oversee fleet maintenance and ensure efficient logistics
Ensure jobs start on time and are completed to company standards
Monitor and resolve operational issues as they arise
Ensure fleet readiness, cleanliness and maintenance
Identify operational inefficiencies and implement improvements
Continuously refine systems and processes to improve performance.
Drive revenue by developing marketing strategies, generating leads and maintaining relationships with key commercial partners
Oversee sales team and inbound lead pipeline
Ensure all leads are followed up on, consistently and thoroughly
Review pricing, estimates and booked jobs for accuracy
Protect pricing and margin standards
Coach sales team on value-based selling and communication
Monitor conversation rates and close ratios
Address team member(s) underperformance immediately
Ensure sales processes are followed daily.
Review and analyze performance reports, manage budgets, control costs and analyze P&L statements, budget development, track expenses and analyze financial reports to identify areas for cost reduction.
Provide strict oversight for weekly, monthly and quarterly company goals
Track and report KPIs for sales and operations
Review daily and weekly performance metrics
Identify trends, risks and gaps in performance
Take corrective action when metrics fall below targets.
Recruit, hire, train and mentor staff, including moving crews, drivers, office staff and team leads; conduct performance reviews; foster a positive culture; manage payroll and HR compliance
Hold team members accountable to roles, expectations and results
Conduct regular check-ins with department leads and key staff
Coach and develop team members to improve performance
Address performance issues and behavioral issues promptly
Enforce company policies and standards consistently
Approve employee schedules, timekeeping and manage labor allocation
Act as final decision-maker for daily operations
Ensure communication flows clearly across departments
Lead meetings related to operations, sales and performance
Execute company initiatives and priorities, as directed by the CEO.
Oversee customer experience from booking through move completion
Handle escalated complaints, resolve damage claims, monitor customer satisfaction and ensure high-quality service.
Enforce company policies, execution standards and SOPS on each job; ensure adherence to DOT/FMCSA regulations and OSHA standards; manage vehicle fleet maintenance regulations and maintain safety protocols and a safe work environment.