General Manager

RDM Holding Company•Fort Wayne, IN

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 2000+ teams across the country. With over 40 territories across Illinois, Indiana, Michigan, and Florida. We service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago and Miami. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team-oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates. Do you love helping people through difficult situations? Then don’t miss your chance to join our team as a General Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. Seeking a candidate with a strong reconstruction background. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect leader! As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow. As the General Manger, you will be responsible for coordinating and overseeing the daily operations of the franchise. You'll hire, train, and develop your team, impacting their future as much as yours, while ensuring our customers and clients receive the highest quality of work and excited to refer us to others!

Requirements

High school diploma/GED; Associates and/or Bachelor’s degree preferred
3+ years of management experience
At least 2 years of restoration industry experience preferred
IICRC certifications – WRT and ASD, Master designation a plus
Reconstruction background in the industry
Xactimate proficiency
Experience in building a strong team with tangible leadership skills
Strong process and results driven attitude
Ability to multitask and to remain detail orientated
Must be knowledgeable in relevant computer applications
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents

Nice To Haves

Associates and/or Bachelor’s degree
At least 2 years of restoration industry experience
IICRC certifications – WRT and ASD, Master designation a plus

Responsibilities

Ability to manage and monitor multiple operational divisions
Create and maintain annual business plans and goals
Develop annual company budget, including projected revenue, projected expenses, and desired profit margin
Lead a team of managers as they respond to and manage restoration projects
Ensure clear communication between customer and client to achieve the highest satisfaction possible
Ensure job processes and procedures are followed, including safety training and guidelines
Recruit, hire, train, and develop managers and staff