General Manager
About The Position
We’re seeking an experienced General Manager to lead daily operations at our resort and ensure exceptional experiences for owners and guests. This role oversees all onsite departments—including Front Office, Housekeeping, Engineering/Maintenance, Security, Food & Beverage, and Recreation—while driving service excellence, financial performance, and team engagement. Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include: Salary Range: $150,000 - $190,000 per year This position is eligible for a corporate bonus and is eligible for participation in the Company’s Long Term Incentive Plan, which may include restricted stock units, stock options, and/or performance stock units. Medical, Dental, and Vision insurance from Day One Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. Team Member Travel Program - enjoy discounted rates at incredible properties around the globe Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth...and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Responsibilities
- Lead overall resort operations across all departments.
- Oversee HOA management including budgeting, reserve/capex planning, board communications, and annual meetings.
- Drive financial performance; implement cost and labor control strategies to meet EBITDA expectations.
- Conduct regular property inspections; ensure proactive maintenance and adherence to brand standards.
- Ensure compliance with all local regulations, permits, licensing, and labor requirements.
- Maintain effective communication with owners, board members, corporate leadership, and community stakeholders.
- Respond to owner and guest concerns promptly to ensure satisfaction.
- Partner with Sales & Marketing teams to support product positioning and operational alignment.
- Recruit, develop, and lead team members to achieve operational excellence.
- Foster a culture of accountability, engagement, and continuous improvement.
- Embody the company’s core values and complete all required training.
- Perform additional related duties as assigned.
Benefits
- Salary Range: $150,000 - $190,000 per year
- This position is eligible for a corporate bonus and is eligible for participation in the Company’s Long Term Incentive Plan, which may include restricted stock units, stock options, and/or performance stock units.
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth...and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
