General Manager

Legacy Service Partners Career • Braintree, MA

11d

About The Position

About the Role: Legacy Service Partners (LSP) is hiring a General Manager to lead one of our flagship brands H.L Bowman in Braintree, MA. In this role, you’ll oversee daily operations, drive growth, develop high-performing teams, and deliver exceptional service to customers. This is an opportunity to make a real impact while building the next chapter of a trusted local business. Why You’ll Want to Work Here: Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics Performance pay directly tied to results – You deliver for us, we deliver for you Benefits you will use – Full medical, dental, and vision packages including fully employer paid options Secure your financial future – 401(k) with company match We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of an institutional investor

Requirements

• 5 + years of proven experience in an operational leadership role, preferably within the home service industry or a related field.
• Knowledge of the home service industry and related regulatory requirements.
• Proven ability to manage a robust P&L, lead operational teams, and identify areas of improvement both financially and operationally.
• Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
• Strong financial management skills, including budgeting and financial analysis.
• Demonstrated ability to make sound decisions under pressure and navigate complex situations.
• Proficiency in using technology and software systems to drive operational efficiencies.

Nice To Haves

• Prior experience in HVAC, plumbing, and electrical residential services strongly preferred.
• Knowledge of ServiceTitan is a plus
• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Responsibilities

• Develop and implement operational execution plans to drive business growth, expand market share, and achieve financial objectives
• Ownership of the local P&L and managing overall financial performance of the brand.
• Oversee and drive operational efficiency for all operational functions, including sales, service delivery, dispatch and call center, installation, marketing, and warehousing.
• Properly manage labor capacity and margins through effective scheduling, overtime trends, and assigning the right technicians to the right calls.
• Work closely with platform level resources to improve marketing efficiency, labor capacity, warehousing, fleet, and vendor management.
• Foster a culture of continuous improvement by leading and developing high performance teams and improving effectiveness throughout the organization.
• Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees.
• Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction.
• Ensure compliance with all relevant regulations, industry standards, and safety protocols.

Benefits

• Full medical, dental, and vision packages including fully employer paid options
• 401(k) with company match
• ongoing training that directly results into bigger career opportunities combined with continuous education stipends

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed