(USA) General Manager (Returns, Wm.Com)

Walmart•Greenfield, WI

12h•$144,000 - $216,000•Onsite

About The Position

The General Manager will communicate with individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates). They will drive, develop, and oversee the implementation of the business plan for the facility to achieve facility goals (e.g., production, quality, safety) and develop strategic improvements for complex operations. The role ensures staffing plans are forecasted sufficiently to meet business demands for workload and performance results and are implemented timely. Responsibilities include managing financial aspects for the facility by approving and tracking expenses compared to budget, monitoring asset utilization, and preparing, reviewing, and/or analyzing business reports. The General Manager monitors and ensures facility-wide compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and/or maintaining procedures and supporting documentation. They ensure associate, customer, and supplier concerns are resolved by thoroughly investigating and making decisions based on facts of the situation or consulting with others. The position serves as a community liaison by participating in local and community organizations and charitable activities, championing company-sponsored programs and events to associates, customers, and the local community. They lead and direct the facility's leadership by setting direction and ensuring it is carried out, communicating goals, monitoring performance, and providing feedback, identifying training and development needs and ensuring opportunities for learning and growth are available, supporting Logistics and company policies and procedures, and overseeing the hiring, promotion, coaching, teaching, and evaluation of associates. The role emphasizes respecting the individual by building high-performing teams, embracing differences, creating an inclusive workplace, and fostering opportunities for associates to thrive. It also involves working collaboratively, building strong relationships, and communicating with impact. The General Manager is expected to attract and retain talent, empower and develop associates, and recognize contributions. Acting with integrity is crucial, maintaining high standards of ethics and compliance, modeling Walmart values, holding oneself and others accountable, and supporting Walmart's regenerative company goals. Serving customers and members by delivering results, adapting to shopping behaviors, and applying business models is key. Decision-making should be based on data, balancing priorities, and considering all stakeholders. Finally, the role strives for excellence by displaying curiosity, taking calculated risks, demonstrating resilience, encouraging learning from mistakes, driving continuous improvements, adopting new technologies, and supporting others through change.

Requirements

Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 3 years' experience in a senior management role within an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide
OR 2 years' experience as a Walmart Logistics Assistant General Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates
OR 5 years' experience in a senior management role as an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees facility-wide.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Apparel Product Development
Business Operations
Compliance
Facilities Planning
Financial Modeling and Analysis
Logistics
Modeling/Forecasting
Preparing and executing budgets
Profit and Loss (P&L) Accountability
Recruiting
Supervising Associates
Talent Development
Walmart Logistics Manager
Warehouse Management Systems
Bachelors: Business
Bachelors: Finance
Bachelors: Logistics
Bachelors: Management
Bachelors: Operations Management
Bachelors: Video Production

Responsibilities

Communicate with or to individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates).
Drive, develop, and oversee implementation of the business plan for the facility to achieve facility goals (e.g., production, quality, safety) and develop strategic improvements for complex operations.
Ensure staffing plans are forecasted sufficiently to meet business demands for workload and performance results and are implemented timely.
Manage financial aspects for the facility by approving and tracking expenses compared to budget, monitoring asset utilization, and preparing, reviewing, and/or analyzing business reports.
Monitor and ensure facility-wide compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and/or maintaining procedures and supporting documentation.
Ensure associate, customer, and supplier concerns are resolved by thoroughly investigating and making decisions based on facts of the situation or consulting with others.
Serve as a community liaison by participating in local and community organizations and charitable activities, champion company-sponsored programs and events to associates, customers, and the local community.
Lead and direct the facility's leadership by setting direction and ensuring it is carried out, communicating goals, monitoring performance, and providing feedback, identifying training and development needs and ensuring opportunities for learning and growth are available, supporting Logistics and company policies and procedures, and overseeing the hiring, promotion, coaching, teaching, and evaluation of associates.
Build high-performing teams, embrace differences in people, cultures, ideas, and experiences, create a workplace where associates feel seen, supported, and connected through a culture of belonging, create opportunities for all associates to thrive and perform.
Work collaboratively, build strong and trusting relationships, communicate with impact, energy, and positivity to motivate and influence.
Attract and retain the best talent, empower and develop talent, and recognize others' contributions and accomplishments.
Maintain and promote the highest standards of integrity, ethics, and compliance, model the Walmart values to support and foster our culture, hold oneself and others accountable, support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent.
Deliver results while putting the customer first, consider and adapt to how, where, and when customers shop, and apply the EDLP and EDLC business models to all plans.
Make decisions based on data insights and analysis, balance short and long-term priorities, and consider our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, and encourage learning from mistakes.
Drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.

Benefits

competitive pay
performance-based bonus awards
medical coverage
vision coverage
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term disability
long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)