General Manager - Boston

Next Health•Boston, MA

1d•$110,000

About The Position

The General Manager possesses extensive experience in overseeing luxury operations. This role is responsible for ensuring the seamless execution of operational procedures, including membership acquisition and retention, staff management, and revenue generation. By driving Next Healthâs objectives, the General Manager enhances customer service and patient care while ensuring financial success.

Requirements

Demonstrated success in leading and managing complex operations.
Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred).
3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting.
Demonstrated ability to lead and manage a team of healthcare professionals.
Strong financial management skills and experience.
Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc.
Proven ability to identify, troubleshoot, and resolve internal and external conflicts.
Effective liaison with a diverse range of internal and external stakeholders.
Exceptional communication and interpersonal skills, fostering strong relationships with patients, healthcare providers, and community stakeholders.
Familiarity with healthcare regulations and industry standards.
Strong business acumen.
Capacity to work both independently and collaboratively within a team.
Self-driven and motivated.
Outstanding customer service skills.
Naturally outgoing and friendly demeanor.
Proficient in technology and resourceful in its application.

Responsibilities

Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery.
Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders.
Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy.
Ensure all patient care and services not only meet but exceed industry and regulatory standards.
Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk).
Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions.
Oversee the recruitment, onboarding and offboarding process of location hires to ensure smooth transitions and role integration.
Drive financial sustainability by managing the facilityâs financial performance and aligning business operations with revenue goals.
Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility.
Collaborate with the sales and marketing division to generate location-specific business growth.
Develop and mentor team members through consistent performance evaluations, fostering a culture of excellence and maintaining high team morale.
Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality.
Ensure a safe and secure environment for patients and staff while maintaining the facilityâs aesthetic appeal and functionality, addressing maintenance issues promptly.
Lead and manage the daily operations of the healthcare facility
Oversee and manage staff, including physicians, nurses, and administrative staff
Ensure that all patient care and services meet or exceed regulatory and industry standards
Manage budgets to ensure the financial sustainability of the facility
Collaborate with other leaders in the company to develop and execute strategic plans
Build and maintain strong relationships with patients, healthcare providers, and community stakeholders
Ensure that the facility maintains a safe and secure environment for all patients and staff