General Manager

Hilton Grand Vacations•Orlando, FL

19d

About The Position

Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions. Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity. Collaborates and builds partnerships and works collaboratively with others to meet shared objectives. Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied. Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision. Communicates continuously with the Homeowners Association(s) Board of Directors. Develops and maintains cost and labor controls to ensure operation within budget. Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team. Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property. Commitment and dedication to our people-first culture. Ensure guest/owner safety and security; maintain crisis management plan. Assures compliance with labor laws and respects areas of responsibility. Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership. Other duties as assigned.

Requirements

Customer focus
Instills trust
Collaborates and builds partnerships
Action-oriented
Leadership skills
Commitment and dedication to our people-first culture

Responsibilities

Building strong internal and external customer relationships
Delivering customer-centric solutions
Gaining the confidence and trust of others through honesty, integrity, and authenticity
Collaborating and building partnerships with others to meet shared objectives
Coordinating with business management staff to ensure accurate records and cost controls
Ensuring the efficient operation of resort functions through indirect supervision
Communicating continuously with the Homeowners Association(s) Board of Directors
Developing and maintaining cost and labor controls to ensure operation within budget
Demonstrating leadership skills with the ability to acquire, develop and retain an engaged team
Conducting periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property
Ensuring guest/owner safety and security; maintain crisis management plan
Assuring compliance with labor laws and respects areas of responsibility
Working closely with developer, homeowners’ association, project management and in-house sales and marketing leadership
Other duties as assigned