GM Hotel Management

LIV HOSPITALITY LLC•Rapid City, SD

9h•Onsite

About The Position

Join the team at Country Inn & Suites by Radisson in Rapid City, SD, where you'll find a host of compelling reasons to make us your workplace of choice: Prime Location: Enjoy the convenience of a prime location with easy access to public transportation, amenities, and a variety of nearby dining options, making your workdays both efficient and enjoyable. Work-Life Balance: Benefit from a perfect blend of work and leisure opportunities, with attractions like the Uptown Rapid Mall, a movie theater, and a Planet Fitness gym within walking distance, enabling you to maintain a healthy work-life balance. Career Growth Opportunities: Seize the chance to grow professionally within the hotel, as we prioritize promoting from within, offering you the opportunity to advance your career with us. Flexible Schedule: Enjoy flexibility in scheduling, with options available to accommodate varying needs such as part-time shifts and different hours, ensuring you can balance your work commitments with personal responsibilities. Employee Benefits: Access a range of employee benefits designed to support your well-being and enhance your overall experience as a member of our team. Team Support: Experience a supportive team environment where collaboration is key, and we work together to maintain the cleanliness and comfort of our hotel, ensuring a positive experience for both guests and staff. Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks: Hotel Discounts: Enjoy reduced rates at LIV properties for your travels. Dining Deals: Get discounts on food and beverages at our outlets. WaTiki® Waterpark Passes: Enjoy family passes for WaTiki® Indoor Waterpark. Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks. Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access. AJ's Wicked Salon & Spa: Enjoy 10% off products and services. Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort. Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe. At Country Inn & Suites by Radisson in Rapid City, SD, we offer more than just a job—we provide a fulfilling career opportunity in a supportive and dynamic work environment. Join us and become part of a team dedicated to excellence and growth. We are looking for an enthusiastic and experienced General Manager to oversee the daily operations of our hotel as well as provide strategic direction for the property. You will plan and supervise the activities of an extensive and diverse workforce to ensure a smooth and profitable operation. This position will ensure the financial success of the overall operation including but not limited to hotel, food and beverage, housekeeping, maintenance, front office operations and guest service. The successful candidate will be a proven leader as defined by their followers, uses personality and talents to compel others to action and uses influence and relationships to accelerate performance. A creative thinker who has a proven track record of successful solutions for the property; this leader will provide the right balance of "push and pull" to deliver optimal performance. Success will be defined through high financial performance; the fulfillment of promises we make to owners and associates; cultural stewardship, leadership through trust; the successful implementation of a vision and strategy, and the ability to problem solve well. Having the vision and foresight to anticipate issues and solve them quickly is paramount.

Requirements

Proven experience as Hotel Manager or relevant role
Understanding of all hotel management best practices and relevant laws and guidelines
Working knowledge of MS Office; knowledge of hotel management software is an advantage
Excellent guest service skills
A business mindset
Demonstrable aptitude in decision-making and problem-solving
Reliable with an ability to multi-task and work well under pressure
Outstanding leadership skills and a great attention to detail
Must be able to embody the Liv Hospitality values of Leadership. Integrity. Vision.

Nice To Haves

Degree in Business Administration, Hotel/Hospitality Management or relevant field preferred

Responsibilities

Developing recommended operational best practices, policies, programs and creative ideas in collaboration with the Liv Executive Team. Creative thinking is critical.
Sound and consistent written and verbal communication to your team and within the property.
Implementing Service Excellence. Your role is the Head Coach calling the plays.
Building winning teams – We are looking for the best and brightest talent to join our company and grow our business. In this role, you are a steward of the career development of your team.
Working beyond traditional reporting structures and lines to achieve world-class results. We are a diverse organization, and get the best results by harnessing the power of collective strengths of others.
Love numbers. Between revenue management and sound financial planning you will spend a portion of each day/week exercising this initiative.
Building relationships – use your winning personality so that people will follow; if for no other reason other than curiosity.
Be a mentor/safety net – spot trends and see what Guests see, see business changes that are coming so that you can help others prepare in advance of those changes.
Communicate well – connect people to one another and to ideas and foster meaningful communication throughout the property.
Solve problems – Gets in the trenches, "rolls ups the sleeves" and figure it out. You either have the gene or you don’t. This will make or break this position.
Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
Plan activities and allocate responsibilities to achieve the most efficient operating model
Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
Deal with maintenance issues, shortages in staff or equipment, renovations etc.
Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
Inspect facilities regularly and enforce strict compliance with health and safety standards

Benefits

Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
Dining Deals: Get discounts on food and beverages at our outlets.
WaTiki® Waterpark Passes: Enjoy family passes for WaTiki® Indoor Waterpark.
Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.
Health / dental / vision / life
401k plan with 3% match after one year of employment
Company-wide discounts on hotel rooms and restaurants
We offer daily pay to all Associates through ZayZoon!!!