General Manager - Mixed Home Services (50% HVAC, 40% Plumbing, 10% Electrical)
About The Position
The General Manager (GM) is a critical leadership role responsible for driving operational performance, team development, and strategic execution within the business unit. The company provides residential home services, primarily HVAC (50%), Plumbing (40%), and Electrical (10%). This individual oversees day -to -day operations with discipline and focus, aligns departmental goals with broader enterprise initiatives, and cultivates a high -performance culture rooted in accountability, service excellence, and continuous improvement. The GM serves as a brand ambassador and operational steward—upholding the values, standards, and long -term vision of the company.
Requirements
- Minimum of 10 years of progressive leadership experience in operations, preferably within the home services, utilities, or construction sectors.
- Demonstrated success managing profit and loss (P&L) with strong financial discipline.
- Proven effectiveness in matrixed or multi -site environments.
- Track record of building and developing high -performing teams through mentorship and coaching.
- Strong interpersonal and communication skills with the ability to influence and lead at all levels of the organization.
- Advanced planning, organizational, and analytical capabilities.
- Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
Nice To Haves
- Bachelor’s degree required; Master’s degree in Business Administration, Operations Management, or a related discipline preferred.
- Minimum 15 years of combined experience across operations leadership, human capital management, and process optimization.
- Proficiency in Microsoft Office Suite; ability to learn and adapt to ERP, CRM, and HRIS platforms.
Responsibilities
- Lead all aspects of daily operations for the assigned business unit, ensuring safety, efficiency, and compliance.
- Develop and implement business strategies that promote growth, operational excellence, and financial health.
- Set performance expectations, monitor key metrics, and drive accountability across functional areas.
- Provide direct leadership to department heads, supervisors, and support teams.
- Foster a culture of continuous improvement through tactical execution of strategic initiatives.
- Ensure superior service delivery and customer satisfaction throughout all stages of the client experience.
- Represent the brand in high -visibility customer and community engagements.
- Make data -informed decisions related to investments in equipment, personnel, and infrastructure.
- Maintain open and effective communication with employees and corporate leadership.
- Contribute to enterprise -wide planning, forecasting, and performance reviews.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
