HVAC, Plumbing, and Electrical Dispatcher
About The Position
Parker & Sons is currently seeking an HVAC, Plumbing, and Electrical Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling, creating routes and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair. Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A+ rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!)
Requirements
- 2+ year Dispatch experience plus 1 year Customer Service experience
- Knowledge of the Tucson Metropolitan area for best routing practices
- This is an onsite position M-F in Tucson and you MUST be local
- Microsoft Office Products such as Outlook, Word and Excel
- Maintain positive outlook even in stressful situations
- Attention to detail
- Strong phone presence
- Must have strong verbal and written communication skills
- Deliver world class customer service
- Be flexible with seasonal working hours
- Be self-motivated
Nice To Haves
- Bi-lingual a plus, but not required
Responsibilities
- Route jobs created by the call center to technicians for all trades in the Tucson locaiton
- Answer incoming requests from technicians via phone or email regarding the job they are on or attempting to dispatch to
- Answer incoming requests from the call center and other departments via email, phone, Teams chats, etc.
- Audit information listed in jobs to determine information is accurate regarding type of service and equipment to assign to the appropriate technician
- Manage the dispatch board by monitoring technicians’ progress throughout their day and keeping in communication on follow ups and job extensions
- Communicate with customers on job updates including delays, move up attempts and reschedules
- Minimal additional administrative duties
Benefits
- Base pay of $20 to $23/hr with growth potential and monthly bonus
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
