PGATSS - General Manager

PGA Tour•Naples, FL

1d•Onsite

About The Position

At PGA TOUR Superstore, we are seeking enthusiastic, self-motivated, and flexible individuals passionate about transforming our business. As one of the fastest-growing specialty retailers and part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore is committed to hiring diverse, selfless team players to foster a family culture and inspire people through golf and tennis. The General Manager (GM) is responsible for the overall store operations, including expenses, merchandising standards, operational compliance, safety, security, and workforce management. The GM collaborates with cross-functional partners in Human Resources, Asset Protection, and Operations at various levels to execute the PGA TOUR Superstore business strategy. A successful GM will build and support a store culture aligned with the company's mission, ensuring employees are engaged and inspired. This leadership role also involves strategic talent management, driving sales and service strategies, championing customer service, and serving as a brand ambassador in the community.

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills and ability to communicate cross-functionally.
Ability to communicate expectations and standards to execute company programs.
Strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems.
Ability to identify opportunities and solutions to increase sales and strengthen operational processes.
Advanced computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
Ability to manage conflict, lead conflict resolution & hold others accountable.
Strong business acumen with complete accountability for P&L management.
Ability to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
Ability to lead by example and, through daily actions, enforce a high standard of customer service.
The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma.
Three (3) years of experience in sales, management, or people development.

Nice To Haves

College degree preferred

Responsibilities

Lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritizes the customers over tasks, and delivers a welcoming and inspiring experience.
Listen and Respond to internal and external customers and build strong relationships in the store, organization, and community.
Drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams.
Inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided to customers.
Manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience.
Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action necessary to exceed financial goals.
Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
Demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.
Ensures compliance with all safety and security policies and procedures.
Demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable to this commitment.
Inspect all schedules for proper allocation & guidelines to support peak traffic times, key holiday events & weekends.
Promote a FUN, inclusive, and Put People First working atmosphere that encompasses our Core Values with accountability to create a high-performing team, maintain service standards, and develop internal talent.
As the cultural ambassador, create and initiate plans that drive improvements in Associate engagement and retention.
Develop, implement, and monitor the store leaders’ Individual Development Plans (IDPs) to ensure future bench strength.
Establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and regular feedback to enhance performance.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Recruit, hire and retain a passionate team for area-specific knowledge and expertise.
Through creation of development plans for all leadership and owning the onboarding experience.
Oversee any compensation, disciplinary, or staffing/human resources-related actions by following company standards and policies.