PGATSS - General Manager

PGA Tour Superstore•Charlotte, NC

1d•Onsite

About The Position

At PGA TOUR Superstore, we’re always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. The General Manager (GM) is responsible for the overall store operations (i.e., expenses, merchandising standards, operations standards, compliance, safety, security, and workforce). The GM works closely with cross-functional partners in Human Resources, Asset Protection, and Operations at the District, Region, and Store Support Center levels to execute the PGA TOUR Superstore business strategy within his/her/they store. To be successful, the GM must build and support a store culture, in partnership with key stakeholders, that is aligned to the PGA TOUR Superstore mission and behaviors where employees are engaged and inspired. This leader is also responsible for maintaining a strategic view of store talent needs, driving execution of sales and service strategies, championing customer service, and acting as the PGA TOUR Superstore brand ambassador for the community. PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. PGA TOUR Superstore is operated by Golf & Tennis Pro Shop, Inc., a subsidiary of AMB Sports and Entertainment. Our stores are located across the US with our Store Support Center and Customer Care Center located in Roswell, GA. Our shared ambition is to be the premier golf retailer in the world, focused on growing the game and inspiring people to play their best! Our Associates deliver world-class service to our customers with unparallelled golf experiences on our putting greens, Studios, and hitting bays all with state-of-the art technology delivering game-changing opportunities at every turn. With access to award-winning product knowledge training, Associates quickly build confidence and establish meaningful connections with everyone coming through our doors. Golf’s greatest brands are in our stores offering performance, style and value – with both new and pre-owned clubs. Our amazing Services Associates can repair and regrip clubs and have customers heading out to the courses with the best advantage. Our Instructors are PGA pros and coach customers to reach their goals with equipment fitting exactly to their needs & playing styles informed by sport-leading Trackman technology. Every store features the very best in golf apparel for Men, Women, and Juniors and an unmatched collection of footwear options. For more information, visit: PGA TOUR Superstore

Requirements

Strong listening and interpersonal skills.
Good verbal and written communication skills.
Ability to communicate cross-functionally.
Ability to communicate expectations and standards to execute company programs.
Strong strategic skills.
Ability to effectively forecast business needs and develop comprehensive solutions to complex problems.
Ability to identify opportunities and solutions to increase sales and strengthen operational processes.
Advanced computer skills with a working knowledge of the Microsoft Office Suite, including Outlook.
Ability to manage conflict, lead conflict resolution & hold others accountable.
Strong business acumen with complete accountability for P&L management.
Ability to organize multiple priorities to ensure that resources are properly allocated to meet objectives.
Ability to lead by example and, through daily actions, enforce a high standard of customer service.
The knowledge, skills, and abilities typically acquired through the completion of a G.E.D. or high school diploma.
Three (3) years of experience in sales, management, or people development.

Nice To Haves

College degree preferred.

Responsibilities

Lead a confident and knowledgeable team that delivers a differentiated experience for our customers, prioritizes the customers over tasks, and delivers a welcoming and inspiring experience.
Listen and Respond to internal and external customers and build strong relationships in the store, organization, and community.
Drive change in key areas with the greatest impact on customer experience and use customer feedback to coach/recognize teams.
Inspect store pages for accuracy to prevent any negative customer experience due to incorrect information being provided to customers.
Manage the appearance, cleanliness, and upkeep of the retail building and equipment to deliver a differentiated customer experience.
Create and oversee the day-to-day execution of the strategic plan, driving sales and profitability through report analysis and initiating appropriate action necessary to exceed financial goals.
Make business decisions by assessing market competition, understanding customer insights, and leveraging company reporting.
Demonstrate corporate citizenship by maintaining compliance with all required company directives, deadlines, publications, standards, meetings, and policies and procedures.
Ensures compliance with all safety and security policies and procedures.
Demonstrate a culture of ethical conduct, safety, and compliance; lead the team to work in the same way and hold others accountable to this commitment.
Inspect all schedules for proper allocation & guidelines to support peak traffic times, key holiday events & weekends.
Promote a FUN, inclusive, and Put People First working atmosphere that encompasses our Core Values with accountability to create a high-performing team, maintain service standards, and develop internal talent.
As the cultural ambassador, create and initiate plans that drive improvements in Associate engagement and retention.
Develop, implement, and monitor the store leaders’ Individual Development Plans (IDPs) to ensure future bench strength.
Establish performance and development goals for Assistant General Managers and provide mentoring, coaching, and regular feedback to enhance performance.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Recruit, hire and retain a passionate team for area-specific knowledge and expertise.
Through creation of development plans for all leadership and owning the onboarding experience.
Oversee any compensation, disciplinary, or staffing/human resources-related actions by following company standards and policies.