General Manager

SINA18 LLC

39d•$70,000 - $80,000

About The Position

SUMMARY: Responsible for directing and overseeing all operational activities and departments in the hotel in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests Keep guest satisfaction as high as possible ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility Know and satisfy the needs of the property owners, the Management Company, associates, and guests bearing in mind these needs are subject to change Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments Ensures all departments are profitable and maintain strong working relationships Along with the sales team, creates local and national marketing plans and pricing strategies and knows market segments Responds quickly to changing market conditions and revises strategies accordingly Actively participates in sales discussions, meetings and plans Knows key account executives and business base Knows monthly production levels for each sales person on the staff Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed Maintains and improves property standards and service to ensure guest satisfaction and the right public image Ensures that the property and its inventories are always in the best of conditions Develops annual budget and capital expenditure plans Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction Complies with all corporate accounting procedures Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners Ensures the implementation of and adherence to all policies and procedures Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property Monitors performance, develops and guides associates in career paths Conducts performance evaluations for all employees, including department heads and supervisors Responsible for maintaining proper and confidential associate files, ie, personnel files, medical files, investigative files, etc Promotes teamwork and high morale with associates Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports Continually solicits new and repeat business for the hotel Accompanies the Sales Manager on sales calls Becomes involved in community and/or government affairs Possesses and utilizes excellent time management skills Remains highly visible and readily available for guests at all times Takes initiative to offer assistance or answer questions throughout the hotel Ensures that a viable key control program is in place Ensures SINA Hospitality Management-approved web-based system of work order accountability is used fully and appropriately Thoroughly understands and implements the Brand service culture Performs all shift checklist responsibilities Supports team members to ensure the team’s entire workload is completed daily Provides a professional image at all times through appearance and dress May be asked to operate a motor vehicle in the course of running errands for the hotel Performs other duties as required

Requirements

Prompt and regular attendance
Work flexible hours and/or overtime as required
The hotel operates 7 days a week, 24 hours a day
Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required
Act as a team leader / player with all levels of staff
Lead by example
Participate in self-development to include participation in IMM sponsored webinars and training programs, independent on-site training activities and non-company activities (reading, participation in civic and professional associations, courses, or seminars)
Over-night travel as necessary
Professional behavior and appearance
Participate in all mandatory job training and meetings
Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents
Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc by guests, associates or others to the proper authorities as appropriate and to IMM
On-call status
CPR/First Aid Certification or ability to obtain certification
Have a valid US Drivers License
Have zero DWI/DUI incidents on driving record for the past three years
Have zero “major infractions” on driving record for the past three years
Will be required to provide evidence of personal auto insurance meeting the state minimum limits or limits of at least $25,000 per person/$50,000 per accident
Hotel Management, General Business or Marketing degree preferred
Two to three years management experience preferred
Or equivalent combination of education and experience
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc
Ability to work in a courteous, tactful and patient manner with hotel guests, other company associates and management including corporate associates, property owners, vendors, suppliers, and other members of the general public conducting business with IMM and its owned and managed properties
Strong interpersonal skills needed to cultivate customer relations and work with associates of various levels and backgrounds
Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations
Ability to work in a fast-pace, high-energy and demanding work environment
Excellent time management skills; multi-tasks skills; ability to prioritize and coordinate details
Substantial knowledge of hotel operations or ability to learn quickly
Good management and supervisory skills
Ability to work as a team player with all levels of associates
Excellent problem analysis and problem solving skills required
Good computer skills
Ability to learn and accurately use M3 software and other software as needed
Dedicated, hard-working, self-motivated to work independently with little guidance
Flexibility to monitor and adjust schedules
Good understanding of revenue generation and profit / loss implications
Possess strong working knowledge of P&L statement
Understand brand-specific inventory control portal and daily selling strategies
Ensures hotel is in compliance with all federal, state and local laws, tax laws (including exemption criteria) OSHA, EEOC, Wage Hour and Health laws
Excellent guest relations skills
Effective negotiation skills and strategic thinking
Practice safety standards at all times
Complete knowledge of Emergency Equipment Manual, ie, utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc

Responsibilities

Directing and overseeing all operational activities and departments in the hotel
Maximize revenue
Deliver a positive guest experience
Provide exceptional customer service for the guests
Keep guest satisfaction as high as possible
Provide exceptional customer service to all hotel guests
Achieving team and Brand goals
Perform quality assurance (QA) requirements for property
Ensure property supervisors perform QA for their areas of responsibility
Know and satisfy the needs of the property owners, the Management Company, associates, and guests
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments
Ensures all departments are profitable and maintain strong working relationships
Creates local and national marketing plans and pricing strategies and knows market segments
Responds quickly to changing market conditions and revises strategies accordingly
Actively participates in sales discussions, meetings and plans
Knows key account executives and business base
Knows monthly production levels for each sales person on the staff
Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed
Maintains and improves property standards and service to ensure guest satisfaction and the right public image
Ensures that the property and its inventories are always in the best of conditions
Develops annual budget and capital expenditure plans
Achieves budgeted revenue and profit goals, balancing cost with guest satisfaction
Complies with all corporate accounting procedures
Prepares and submits on a timely basis operational results/reports to corporate office and/or property owners
Ensures the implementation of and adherence to all policies and procedures
Walks and inspects property several times daily, and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction
Ensures property hiring and all associate practices comply with company and legal requirements and strives for a culturally diverse work place
Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures
Delegates various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property
Monitors performance, develops and guides associates in career paths
Conducts performance evaluations for all employees, including department heads and supervisors
Responsible for maintaining proper and confidential associate files, ie, personnel files, medical files, investigative files, etc
Promotes teamwork and high morale with associates
Aggressively reduces the number of accidents, and minimizes worker’s compensation and unemployment claims and resulting costs
Assists in the development and implementation of Sales and Marketing Program and Quarterly Sales Strategy Reports
Continually solicits new and repeat business for the hotel
Accompanies the Sales Manager on sales calls
Becomes involved in community and/or government affairs
Possesses and utilizes excellent time management skills
Remains highly visible and readily available for guests at all times
Takes initiative to offer assistance or answer questions throughout the hotel
Ensures that a viable key control program is in place
Ensures SINA Hospitality Management-approved web-based system of work order accountability is used fully and appropriately
Thoroughly understands and implements the Brand service culture
Performs all shift checklist responsibilities
Supports team members to ensure the team’s entire workload is completed daily
Provides a professional image at all times through appearance and dress
May be asked to operate a motor vehicle in the course of running errands for the hotel
Performs other duties as required