General Manager | Sales / Operations Manager
About The Position
At Elements Massage, we believe that when we take great care of our team, they take great care of our clients. We are seeking a General Manager who is passionate about building a world-class culture centered on staff appreciation, engagement, and satisfaction — while also driving strong business performance. This is an ideal opportunity for a people-first leader who thrives in a dynamic environment and enjoys coaching, developing, and inspiring a high-performing team. The General Manager oversees daily studio operations, leads staff development, and drives performance while fostering a positive, supportive, and motivating workplace.
Requirements
- People-first leadership mindset
- Strong coaching and communication skills
- Passion for building culture and developing teams
- Positive, motivating leadership style
- Strong problem-solving abilities
- 2+ years management experience preferred
- Retail, service, or membership-based business experience preferred
Nice To Haves
- Experience leading teams and driving performance
- Massage, wellness, or healthcare industry experience is a plus (not required)
Responsibilities
- Build and maintain a positive, welcoming, and motivating work environment
- Lead with staff satisfaction and appreciation as top priorities
- Recognize and celebrate team performance and achievements
- Coach, develop, and retain high-performing team members
- Lead by example and model company values and service excellence
- Foster a culture of accountability, teamwork, and growth
- Oversee daily studio operations
- Manage staff scheduling and coverage
- Supervise Wellness Membership Advisors and Massage Therapists
- Ensure exceptional client experiences and service standards
- Maintain studio cleanliness and brand standards
- Monitor and manage operational supplies and inventory
- Resolve client concerns and ensure satisfaction
- Recruit, interview, and hire team members
- Onboard and train new staff
- Conduct performance reviews (30/60/90 day and annual)
- Provide coaching and ongoing staff development
- Maintain licensing and training compliance
- Drive studio performance and profitability
- Monitor key performance indicators including: Membership growth, Conversion rates, Revenue, Sessions performed, Attrition, Facility utilization
- Coach team to achieve goals and performance benchmarks
- Execute Local Studio Marketing initiatives
- Participate in community outreach and events
- Collaborate on promotional campaigns
- Help grow brand awareness in the local community
- Support payroll accuracy and reporting
- Run performance and operational reports
- Monitor budgets and supply purchases
- Maintain communication with ownership and leadership
Benefits
- Opportunity to lead and build a world-class team culture
- Meaningful leadership role with growth potential
- Supportive ownership and leadership team
- Positive, team-focused work environment
- Competitive compensation (based on experience)
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
