General Manager | Sales / Operations Manager

WellBiz Brands•Allen, TX

About The Position

Overview Looking for a management position with growth opportunities in the beauty / cosmetology industry? Drybar Shops ® is looking for a sales manager / operations manager to oversee salon operations. At Drybar ® , our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts. Drybar Shops ® Manager Benefits: Competitive pay and bonus structure Medical Insurance Paid Time Off (PTO) Free and discounted services Manager Qualifications Experience in management including but not limited to experience as a sales manager, operations manager, and/or general salon manager. Has excellent leadership skills; ability to lead a team in an organized and efficient way ensuring operations runs smoothly. Implement structure, policies, and procedures. Customer Service oriented Ability to identify and problem solve, set expectations, goals, and delegate Strong verbal and written communications skills Possess strong interpersonal skills to communicate with confidence Must be an excellent organizer and problem solver with strong project management skills Must be able to work flexible days and hours; including nights, weekends, and holidays Competent trainer and motivator MindBody Software experience a plus Cosmetology license / hair stylist experience a plus Apply today to see if the Drybar Shops® brand is a great fit for you. We would love to meet you and discuss the possibility of a long and rewarding career!

Requirements

2+ years of management experience, preferably in the salon, beauty, retail, or hospitality industry
Proven success in leading teams, achieving sales goals, and managing operations
Strong interpersonal, coaching, and conflict resolution skills
Ability to work a flexible schedule, including weekends, holidays, and peak times
Proficiency with scheduling tools, POS systems, and reporting dashboards
Ability to stand, walk, bend, and lift up to 15 lbs.

Nice To Haves

MindBody Software experience a plus
Cosmetology license / hair stylist experience a plus

Responsibilities

Own responsibility for achieving sales targets, and controlling expenses
Monitor key performance metrics (e.g., average ticket, client retention, retail per service, labor %)
Identify opportunities for growth, process improvement, and operational excellence
Report weekly KPIs and provide analysis and recommendations to leadership
Manage Inventory - control and accuracy in reporting
Understand loss prevention for audit purposes and the protection of shop assets
Partner with leadership to source, interview, and hire top talent
Collaborate with the Regional Manager for onboarding and ongoing training to ensure skill development and brand consistency.
Conduct performance reviews and implement performance improvement plans as needed
Cultivate a bench of future leaders through mentorship and cross-training
Continuously meet with the Regional Educator for stylist training needs.
Foster a positive, inclusive, and high-energy work culture
Conduct regular staff meetings and one-on-ones to align teams with goals
Drive employee engagement, retention, and accountability
Resolve team member relations and customer issues, ensuring the brand is protected against liability
Exhibit superior organization and problem solving competency with strong project management skills.
Ability to function well in a high-paced and at times stressful environment.
Oversee all shop operations—marketing, inventory, staffing, maintenance, and team training—collaborating closely with the Regional Manager & Regional Educator
Responsible for driving overall membership growth, retention, and attrition percentage.
Managing Booker and team scheduling, as appropriate.