General Manager - MadTree Parks & Rec

MadTree Brewing Company•Blue Ash, OH

150d•$69,972 - $97,715•Onsite

About The Position

Opened in February 2025, Parks & Rec represents MadTree's boldest venture yet—a stunning 15,000 sq. ft. space that transforms a historic airplane hangar into an innovative gathering place in the heart of Summit Park. This location seamlessly integrates with Blue Ash's green space, creating an environment where community and sustainability naturally intersect. Featuring sprawling indoor-outdoor spaces, a massive living wall, and games and activities for all ages, we're crafting more than a destination for award-winning beers and delicious food—we're creating a warm and welcoming space where purpose meets pleasure, and every visit contributes to planting a better community. The Parks & Rec General Manager owns full P&L responsibility for MadTree's location within Summit Park, managing a high-volume operation and leading a team of 100+ employees across FOH, BOH, and Private Events. You'll drive financial performance while creating exceptional guest experiences that embody our purpose of connecting people to nature and each other. As both strategic leader and hands-on operator, this role requires translating company-wide initiatives into location-specific execution while building talent pipelines and fostering the collaborative culture that makes MadTree special. You'll leverage data-driven insights to optimize operations, manage vendor relationships, and ensure regulatory compliance. Whether analyzing P&L reports or working the floor, you’ll consistently model our Connect, Grow, and Give a Fck behaviors as the visible face of MadTree within Summit Park. Leading your team through the dynamic integration of regular restaurant operations, private events, and seasonal programming, while helping team members understand how their daily contributions support MadTree’s vision of building a sustainable, purpose-driven company our kids will be proud of, while fulfilling our purpose to connect people to nature and to each other.

Requirements

Must be at least 21 years of age or older.
5+ years of professional hospitality management experience required
ServSafe PIC/Manager certified.
Proficiency with restaurant management platforms including R365, Toast, Google Suite, etc required.
Ability to work nights and weekends as needed; typically, 50-55 hours per week.
Positive attitude and strong desire to be helpful with a friendly, service-orientated mindset to be in the service of guests and staff at all times.
Effective and frequent communication with management and support staff, regardless of department, location, or shift.
Strong skills in time management and organization with the ability to prioritize tasks and work under pressure.
Comfort with working independently, multitasking, and maintaining efficiency and productivity.
Advanced knowledge of financial and general math concepts and proficiency with Excel/Google Sheets.
Proficiency with restaurant management platforms including R365, Toast, Google Suite, and ETC required.
Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl, climb, talk, hear, and smell.
Ability to occasionally lift and/or move up to 50 pounds and frequently reach with hands and arms to handle objects, tools, or controls.
Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Nice To Haves

Experience opening new locations, leading cross-functional teams of 75+ people, and managing sale volumes of $7M+ annually strongly preferred.

Responsibilities

Serve as the primary brand ambassador and cultural leader, consistently modeling MadTree's vision, purpose, and Connect, Grow, Give a Fck behaviors in all internal and external interactions while ensuring all team members understand and embody brand standards.
Achieve guest count, revenue, and profitability targets through effective P&L management including budget development, forecasting, expense controls, and financial reporting that aligns with organizational goals.
Implement innovative outreach strategies and engaging programming activities to increase visibility, drive guest count, and support revenue growth.
Drive guest satisfaction metrics by monitoring service standards, ensuring seamless guest experiences through effective leadership, and implementing improvements based on feedback and industry best practices.
Work as floor manager during shifts to oversee service sequence execution, visit tables and interact with guests, monitor door procedures, and maintain effective guest flow control while delivering hospitality excellence.
Create an engaging environment where employees work cohesively to provide warm, welcoming guest experiences with strong focus on coaching and developing managers, supervisors, and frontline staff.
Participate in interviews, onboarding, and orientation while actively building talent pipeline through identification of high-potential individuals, succession planning for critical roles, and developing bench strength.
Conduct performance reviews, coaching, and progressive discipline as needed.
Oversee FOH and BOH management to ensure cohesive, seamless guest experiences while resolving operational issues and improving efficiency.
Lead collaboration between Parks operational staff directing cross-functional coordination for menu development, cost analysis, staffing, timeline management, and on-site supervision.
Proactively communicate with the leadership team, translating company-wide goals into actionable location-specific execution plans
Collaborate on and oversee execution of seasonal menu changes and event calendar to ensure operations teams maintain quality and flow.
Oversee POS systems, scheduling platforms, and operational technology to ensure efficient workflows, accurate reporting, and seamless guest transactions.
Organize and oversee repairs and maintenance of the facility in a timely manner
Execute local marketing initiatives to drive brand awareness and guest engagement within Summit Park and surrounding community.
Foster positive relationships within Summit Park management to facilitate smooth operations and enhance guest experience.
Lead continuous improvement efforts by sharing ideas and observations from guests, staff, and personal assessment to help inform future marketing initiatives.
Ensure comprehensive compliance with alcohol service laws, food safety standards, labor regulations, health department requirements, MadTree policies, wage and hour laws, tip reporting, safety protocols, and emergency procedures with proper documentation and reporting.
Resolve employee and guest conflicts through service recovery and implement changes as directed by leadership.
Model MadTree's commitment to community impact by actively connecting daily operations to the company's purpose of connecting people to nature and each other, helping FOH and BOH teams understand how their work contributes to building a better community.
Lead by example in MadTree Impact initiatives through enthusiastic participation in minimum 16 hours of annual paid volunteer work while facilitating team engagement and creating opportunities for all departments to contribute to local sustainability and community building efforts.