Assistant General Manager - Alcove by MadTree

MadTree Brewing Company•Cincinnati, OH

11h•Onsite

About The Position

The Assistant General Manager partners with the General Manager to drive operational excellence across all front and back-of-house operations. This role bridges strategic vision and daily execution, delivering exceptional guest experiences while developing team members and optimizing business performance. They will be an avid MadTree ambassador who lives the behaviors -- Connect, Grow, and Give a Fck.

Requirements

Must be at least 21 years of age or older.
3+ years of hospitality management experience in a high-volume ($5M+) restaurant/bar setting strongly preferred
Experience managing teams of 30+ people
Strong understanding of both front-of-house and back-of-house operations
Proficiency with restaurant management platforms including R365, Toast, Google Suite, etc required
Required to work evening hours, weekends, and holidays. Management work week averages 45-50+ hours per week and more deemed necessary at various times.
Positive attitude and strong desire to be helpful with a friendly, service-orientated mindset to be in the service of guests and staff at all times.
Strong skills in time management and with the ability to prioritize tasks.
Comfort with working independently, multitasking, and maintaining efficiency and productivity.
Advanced knowledge of financial and general math concepts and proficiency with Excel/Google Sheets.
Ability to work well under pressure and in a fast paced environment.
Attention to detail: recognizes the importance of quality, making sure that even the smallest of details are not overlooked.
Team Builder: Creates a strong and positive work environment for their team and thrives in building strong cross-functional relationships.
Leadership Excellence: Develops talent, drives engagement, and ensures accountability of their team through setting expectations and leading by example.
Tech-Savvy: Comfortable with various restaurant management & scheduling systems, and has an ability to teach others.
Ability to frequently sit, stand, walk, stoop, kneel, crouch, crawl, climb, talk, hear, and smell.
Ability to occasionally lift and/or move up to 50 pounds and frequently reach with hands and arms to handle objects, tools, or controls.
Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Responsibilities

Partner with GM and People Strategy to help support and execute recruitment strategy, performance reviews and follow up on annual engagement and pulse surveys.
Ensure effective communication between teams.
Assist with development and implementation of standard operating procedures and training programs throughout the business, including opening & closing operations etc.
Partner with the GM and People Strategy to model what it means to lead, coach, and develop team members aligned to our PODs (Points of Differentiation)…
Support the General Manager in P&L management and budget planning, including labor scheduling and optimization across all teams; AGM focused heavily on FOH management.
Partner with the General Manager to achieve guest count, PPA, revenue, and other financial targets & goals.
FOH schedule/team requests and needs management with FOH manager support.
Assist GM oversight of beverage program execution, including beer, cocktails, and non-alcoholic offerings.
Partner with the GM on inventory management and QA follow-ups, oversight, and delegation of tasks.
Drive guest satisfaction through active floor management, programming and service standard implementation and delivery of our PODs (Points of Differentiation)…
Work as floor manager during shifts to oversee service sequence execution, visit tables and interact with guests, monitor door procedures, and maintain effective guest flow control while delivering hospitality excellence.
Monitor and respond to guest feedback, implementing service improvements as a result.
Help support GM oversight of POS systems, scheduling platforms, and operational technology to ensure efficient workflows, accurate reporting, and seamless guest transactions.
Help support GM oversight of repairs and maintenance of the facility in a timely manner
Assists with ensuring compliance with all safety and sanitation standards, and champions the education of their team around this.
Assist to maintain compliance with alcohol service laws, food safety standards, labor regulations, health department requirements, MadTree policies, wage and hour laws, tip reporting, safety protocols, and emergency procedures with proper documentation and reporting.
Resolve employee and guest conflicts through service recovery and implement changes as directed by leadership.
Model MadTree's commitment to community impact by actively connecting daily operations to the company's purpose of connecting people to nature and each other, helping FOH and BOH teams understand how their work contributes to building a better community.
Lead by example in MadTree Impact initiatives through enthusiastic participation in minimum 16 hours of annual paid volunteer work while facilitating team engagement and creating opportunities for all departments to contribute to local sustainability and community building efforts.