General Manager - (RT2693)

RaceTrac

1d • Onsite

About The Position

At RaceTrac, General Managers lead a team, drive profitability, and create unforgettable guest experiences. This role is for a high-energy leader who thrives in a fast-paced environment, overseeing up to 45 employees, building a culture of excellence, and developing strategies for operational success. RaceTrac offers competitive pay, performance-based incentives, career growth opportunities, comprehensive training, and a fast-paced, guest-focused environment where no two days are the same. The company emphasizes a supportive team culture, celebrating wins big and small, and creating opportunities for growth at every level across its four operating divisions: RaceTrac, RaceWay, Energy Dispatch, and Gulf.

Requirements

• 5+ years of retail, food service, or restaurant management experience
• Strong leadership, coaching and team-building skills
• Ability to analyze business metrics and make data-driven decisions
• Proficiency in Microsoft Office Suite and financial reporting
• Knowledge of labor laws and staffing best practices
• High School Diploma or GED, in progress or completed
• Ability to lift up to 50 lbs. and perform physical tasks, as needed
• Must obtain and maintain Manager Food Handler certification (and alcohol server permit, if required)

Nice To Haves

• High-volume management experience

Responsibilities

• Lead and develop a winning team, fostering a guest-obsessed culture, ensuring every guest interaction is exceptional.
• Recruit, train, and mentor team members, preparing them for growth opportunities, and providing continuous feedback, coaching, and performance management.
• Create a positive and engaging work environment where team members feel valued and included.
• Execute operational plans to meet sales, labor, and profitability goals.
• Analyze sales, margin, shrink, and labor reports to identify improvement opportunities and establish corrective action plans.
• Operationalize marketing strategies and team incentives to boost food sales and promotions.
• Monitor inventory, cash handling, and store expenses to optimize financial results, including regular audits and investigating discrepancies.
• Ensure high standards in food safety and sanitation, leading by example, conducting regular quality checks, and training/enforcing compliance with regulations.
• Maintain a clean, well-stocked, and visually appealing store.
• Proactively address maintenance needs and manage vendor relationships, discussing orders, delivery schedules, and potential issues.
• Oversee scheduling and payroll execution to ensure proper staffing levels and accurate payments, creating effective schedules at least two weeks in advance.
• Identify compliance gaps and collaborate with regional leadership to ensure all associates and the store meet jurisdictional requirements, maintaining accurate records.
• Oversee storewide training by supporting and empowering Co-Managers and Shift Managers to effectively deliver coaching, training, and feedback.
• Adopt a Guest-Obsessed mindset by regularly visiting competitors to assess the competitive landscape and sharing key insights with the regional team.
• Establish clear communication channels across all shifts to ensure critical information is accurately conveyed.
• Proactively use data, such as sales trends, seasonality, and turnover, to determine staffing needs and ensure the store remains adequately staffed.
• Oversee all written performance management for the staff, ensuring conversations are conducted privately, respectfully, and constructively.
• Foster a growth mindset in team members by providing continuous feedback, coaching, and support on their development journey.

Benefits

• Competitive pay and performance-based incentives
• Career growth opportunities – we promote from within!
• Comprehensive training and development to enhance your leadership skills
• Lead with guidance – operate with an entrepreneurial mindset with guided support that keeps you focused on what matters most: your people and your guests.
• A fast-paced, guest-focused environment where no two days are the same.
• Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO) and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees