General Manager

MV Transportation•Hillburn, NY

52d

About The Position

MV Transportation is seeking a General Manager who will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans.  He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Requirements

College degree or equivalent business management experience.
Management experience required.
Shall have a minimum of five (5) years of direct successful experience in a General Manager or Assistant General Manager capacity with at least three (3) years at the General Manager level managing a transit property/operation of 50 fixed-route vehicles and 110+ employees.
Must have labor/union(s) negations/expenses expertise.
Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
A dd itional duties/responsibilities based upon i ndividual contract requirements.

Responsibilities

Oversee the employees of the Contractor and manage and monitor operational activities associated with this scope of work
Supervise the daily work activities of all operators, supervisors, dispatchers, maintenance workers, and other personnel necessary to support system operations.
Ensure all performance goals are met.
Ensure effective operations design, scheduling, and management.
Maintain an adequate and competently staffed organization.
Ensure effective quality assurance for all divisions.
Complete and accurate data collection, compilation, analysis, and reporting.
Ensure compliance with FTA and other federal, state, and local regulatory requirements.
Ensure effective environmental compliance and sustainability management.
Ensure professional response to comments from passengers and the general public.
Expertise and technical proficiency to assist with route and schedule planning and optimization.
Ensure effective response to specific requests for other assistance as the need arises.
Attend local and regional meetings at the County’s request.
Effectively manage customer relations through both direct contact and outreach programs.
Identify, select, train and mentor location staff.
Effectively and frequently communicate with location staff and support team members.
Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Maintain client contact routinely to meet or exceed expectations.
Conduct periodic departmental audits.
Daily, weekly and monthly review of key operational metrics.
Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
Implement, promote and adhere to company policies and procedures.
Effectuate positive changes to policies, procedures and programs.
Participate in location(s) labor and employee relations activities.
Provide insight and information to support location(s) contract renewals.
Create and present location(s) annual budget.